Roles & Responsibilities

5+ years of experience in implementing or architecting ServiceNow solutions
Experience in designing, configuring, and customizingITOM, CSDM, and CMDB modules
Must have experience in the design and implementation of the following modules:
ITOM: Design, setup, and configuration of ServiceNow ITOM modules such as:
Discovery, Service Mapping, Event Management, Cloud Management,
Health Log Analytics, Certificate Management, and Orchestration/Integrations
CSDM:
Implementing and maintaining the Common Service Data Model (CSDM) framework within the ServiceNow platform
Defining data requirements, configuring CMDB classes, and establishing relationships between Configuration Items (CIs)
Defining, creating, and maintaining relationships such as dependencies, containment, and service relationships
Developing and implementing data management and governance policies to ensure data accuracy, consistency, and completeness
CMDB:
Ensuring the CMDB is populated with accurate and up-to-date data
Maintaining alignment with the IT environment and its relationships with business services
Extensive experience across the ServiceNow core platform, including security, performance, and compliance
Extensive experience in third-party integrations using REST/SOAP, Integration Hub, E-bonding, and Service Graph Connectors
Strong hands-on experience in ServiceNow scripting, including:
JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, AngularJS, and Jelly
Experienced in collaborating with teams to gather requirements and pain points, and translating them into functional specifications
Conduct workshops and training sessions for end-users to ensure successful adoption of implemented solutions
Perform system testing, troubleshooting, and issue resolution during implementation phases
Collaborate with technical teams to define system integrations, ensuring seamless data flow across platforms
Provide ongoing support to end-users, addressing platform/module-related queries and issues
Document processes, configurations, and solutions to create comprehensive user guides and training materials
Excellent communication and interpersonal skills
Strong ownership, accountability, and attention to detail in all work efforts

Servicenow ITOM Specialist