Job Description :

About company :

Smart IMS Inc is providing Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to its customers in the Americas, Europe, Middle East, and Asia-Pacific. Smart IMS, a Microsoft Gold Certified Partner, Oracle Platinum Partner, AWS MSP Partner is a trusted technology and business partner delivering technology-enabled solutions to help companies grow their businesses and compete globally.

Type of work: 1 year renewable

Work Location : Mumbai

Job role : VMware Operations L3 Engineer

8 - 10 yrs of hands-on Experience and advance knowledge on VMWare products
Strong Professional track record with hands on technical know-how on – vSphere, Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc.
At least 5 years of experience in Operations supporting BAU activities and initiatives.

Must Have

Advance knowledge on VMware Products, Virtual desktop infrastructure (VDI), Horizon view client/Agent – Vmware. Hypervisors, Clusters, Networking, Horizon connection server, vSphere, vRA, vRO
Deep knowledge of tools for troubleshooting VMware and Microsoft technologies for end point devices.
Systrack, Splunk, processmon, trace log collection and dump log analysis.
Experience in supporting end users in L3 capacity– Upgrade, Migration projects
Advance scripting knowledge for inventory, reporting, log collection, remote debugging, and troubleshooting. PowerShell/PowerCLI/python
Ability to drive root cause analysis preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches.
Sound knowledge of incident management process for large scale organization requiring multiple team engagement.
Experience in supporting end users in L3 capacity– Upgrade, Migration projects.
Experience as a technical operations specialist, with strong oral and written communication skills, presenting to different stakeholders.
Ability to handle operations involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.
Utilize the Incident and change in process management reporting system to monitor and track changes.
Ability to handle incident and run triage involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.

If you are interested, please share your resume to [HIDDEN TEXT]

Vmware Operations Engineer L3