ticketing systems , CRM Tools, email platforms, office productivity software

Salesforce, Basic Computer Knowledge, CRM or ticketing tools, zendesk, Freshdesk

numerical ability , Logical Reasoning, Basic Computer Knowledge, Familiarity with MS Office tools, Strong telephone etiquette, Active listening skills, Excellent verbal communication in English, Hindi, Sound decision-making, Regional language proficiency

Customer Support, international BPO operations, English Communication, CRM Tools, customer query handling, upselling