Job Description

Be an integral part of an AI-forward, agile team that's constantly pushing the envelope to enhance, build, and deliver top‑notch technology products.

As a Senior Product Associate in Business Banking, you contribute to the end-to-end product lifecycle by supporting product strategy, defining and refining requirements, and partnering with Engineering, Design, Data, and stakeholders to deliver outcomes that matter to clients. You will use customer feedback, user research, and data to help prioritize work, improve existing experiences, and identify opportunities for new capabilities. You will also help ensure releases are high-quality and aligned to our standards for security, resiliency, and scalability, playing a key role in the ongoing success and evolution of our products.

Job Responsibilities

Partners with the Product Manager to identify & define new product features and capabilities that reflect the needs of our customers and the market through user research and discovery.
Supports the collection of user research, journey mapping, and end-to-end systems analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product agility metrics including backlog health, story point completion, churn, delivery cost, and partner dependencies across the product development life cycle.
Facilitates end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems, and ITE (Integrated Test Environment) cycles.
Partners closely with product and cross-functional teams to help deliver against the product roadmap, sequencing activities for product changes that optimize the customer experience.
Ability to navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.
Writes the requirements, epics, and user stories to support the discovery and delivery of new product features and capabilities.

Required Qualifications, Capabilities, And Skills.

5+ years of experience or equivalent expertise in product management
Hands on experience working alongside development teams and within agile ceremonies.
Experience in product life cycle activities including discovery and requirements definition
Understanding of product testing cycles, requirements, and execution
Familiarity with existing deposits and money movement functionality
Exposure to API enabled and cloud native development frameworks.
Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships.
Experience working across multiple business areas and/or functions to deliver results.

Preferred Qualifications, Capabilities, And Skills

Experience working in payments or billing.
Experience working on 0 to 1 delivery, introducing net-new capabilities and features to users

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.