Hiring: CRM Retention & Growth Executive (Retention Specialist)

Company: Hoora Technologies

Location: Nagpur (On-site)

Department: Marketing

Reporting To: Marketing Head

Salary: 3–5 LPA

Working Days: Monday to Saturday | 10:00 AM – 7:00 PM

Hoora Technologies, India's fast-growing Car & Bike Care App, is looking for a CRM Retention & Growth Executive to drive customer lifecycle engagement, automation, and retention strategies across the platform. If you are data-driven, technically strong in CRM systems, and passionate about building high-impact customer journeys, this role is for you.

Key Responsibilities:

Manage and optimize daily CRM automations to improve engagement and retention
Design end-to-end customer journeys across lifecycle stages
Create and manage templates for Email, WhatsApp, SMS, RCS, and Web Push
Plan, execute, and optimize multi-channel campaigns
Generate reports on retention, feedback, and sales performance
Handle CRM integrations and provide technical support
Collaborate with Marketing, Tech, and Product teams
Analyze customer and sales data to improve repeat usage and reduce churn

Ideal Candidate Profile:

3+ years of hands-on CRM experience (MoEngage, NetCore, Interakt, etc.)
Strong expertise in automation workflows, segmentation, and campaign management
Experience with CRM integrations and vendor coordination
Strong analytical mindset with reporting and data interpretation skills
Exposure to AI/ML applications in CRM is a plus
Bachelor's or Master's degree in IT, Computer Science, Business, or related field

If you are ready to build structured retention systems and drive long-term customer growth at scale, we would like to connect.

Interested candidates can share their CV via DM or email at [HIDDEN TEXT]

Retention Marketing Manager