Servicenow, Outlook, Itil, Webex, Incident Management, Active Directory, Desktop Keyboard Shortcuts, OneDrive, OS File Systems, Sharepoint, Commands, MS Suite

VPN Remote Access, ServiceNow ITSM, Incident Request Management, Basic Networking – TCP IP DHCP DNS LAN WAN, Microsoft Office Outlook, Microsoft Windows troubleshooting, Exchange Email Services, Active Directory

Windows 10, Servicenow, Citrix, Microsoft Azure 365, Vmware HorizonView, Entra ID, Help Desk Service Desk, Azure Virtual Desktop AVD, Windows Server OS, Active Directory

network connectivity , Servicenow, Power Bi, Intune, Exchange Online, Azure Active Directory, Microsoft 365, Vpn, Active Directory, endpoint management, ITIL Service Management processes, Teams, troubleshooting across Windows hardware

Citrix, Outlook, Vdi, Servicenow, Vpn, basic network troubleshooting, MS Office O365, PC software evaluation and configuration

mimecast , Networking Lan, Windows 10, Microsoft 365, Wan, Macos, Ios, AV video conferencing systems, Service Desk tools Freshservice, VPN remote access FortiClient, Active Directory, Secure file sharing Egnyte, Wi-Fi Meraki, Android device support, MDM Intune, Endpoint email security Sophos