Objectives and Key Results (OKRs), Engineering expertise, Technical program management, Distributed software applications, Tooling for efficiencies

quality operations , Tableau, Quality Assurance, inter-rater reliability, Risk Operations, evaluator variance, Bpo, trust safety, sampling methodology, Data Studio, Quality measurement integrity, Customer Support, Looker, Contact Center, Observe.AI, scoring consistency, Nice, Quality monitoring platforms, Calibration, root-cause analysis

Excel, Python, Sql, R, Project Management, Data Analysis

Sql, Excel, program management, Data Analysis