We are seeking a highly organized and client-focused Case Manager to support our US-based client. This role is ideal for someone who thrives in a fast-paced environment, has strong administrative and communication skills, and can manage multiple tasks with accuracy and efficiency.

Role Overview:

As a Case Manager, you will be responsible for managing client records, coordinating communications, and supporting case progress from intake through completion. You will work closely with clients, attorneys, medical providers, and insurance companies to ensure smooth case handling.

Key Responsibilities:

Input and update client information in internal systems and databases
Schedule appointments and coordinate communications with clients
Organize documentation, track case statuses, and ensure files are complete
Draft emails, make calls, send mail, and scan documents as needed
Maintain regular communication with clients and provide case updates
Ensure client confidentiality at all times
Communicate with insurance companies, medical providers, court personnel, and law offices
Request, obtain, and manage medical records
Analyze and summarize medical records for case use

Qualifications:

Associate's degree required; Bachelor's degree preferred
Minimum typing speed of 30 WPM
Proficiency in Microsoft Office
Strong communication and customer service skills
Excellent organizational skills and attention to detail
Ability to multitask and work in a fast-paced environment
Comfortable interacting with clients, attorneys, and team members
Strong phone and computer skills
Ability to meet deadlines and stay organized under pressure
Willingness to learn and complete in-house training
Positive attitude and team-player mindset

Work Setup:

Full-time position
Fully remote
Open to Philippines-based applicants only
Must be flexible to work day/night shifts, weekdays, and weekends based on client needs