The successful candidate would have high level communication skills and be able to produce documentation to a high standard

You should display a high attention to detail and be able to establish effective working relationships with clients and business representatives

Other skills that will come in useful in this job include an understanding of ERP, BPMS and statistical/data analysis skills

ROLES AND RESPONSIBILITIES

Work with onsite stakeholders and various functional teams at the GSC to identify process improvement opportunities
Assist in planning and executing process improvement projects, using DMAIC/ DMADV methodologies
Work closely with the business to document and analyze core business processes and workflows using Value Stream Mapping (VSM)
Help define process quality issues, measure current process performance, analyze root cause defects, Identify redundant steps, turnback and other process waste
Develop targeted process improvement opportunities cross all the functions at GSC or the larger business
Actively work with the functional teams to identify process automation opportunities
Coordinate Root Cause Analysis (RCA) for any escalations, quality and efficiency issues using proven techniques like 5-Why, Fishbone, etc
Documentation of process and work flows
, using process mapping techniques
Development of clear and detailed process maps and business requirements
Ensure SOPs (Standard Operating Procedures) are reviewed per the agreed frequency
Help create and maintain a self-service knowledge base to educate teams and allow ready access to SOPs, process maps, etc
Develops tools and methods to track and report relevant key performance indicators (KPIs)
Facilitate Continuous Improvement trainings and workshops
Identifying issues and risks
Qualifications
Required Skills
Lean/Six Sigma Certification is highly desired
Excellent communication skills
At least 5-7 years of experience, on large and complex projects in Process improvement role
Strong skills in Process Mapping and Business Process Reengineering
Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows
Strong business/client engagement skills
Experience developing business requirements
Experience developing instructional and procedural documentation and presentations
Experience facilitating workshops and focus groups
High level of competence with MS Office and MS Visio
Education
Graduate or Above
Additional Information
Disclaimer
The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job
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Lead - Process Improvement

Lead Process Improvement