About DHL Group:

DHL Group is the world's leading logistics company, providing innovative solutions and services in the fields of express delivery, freight transportation, and supply chain management. With a commitment to excellence and sustainability, we connect people and businesses across the globe, ensuring reliable and efficient logistics solutions.

Position Overview:

The Sales Coordinator is responsible for supporting the sales team in administrative tasks, managing customer inquiries, and ensuring smooth communication between sales and other departments. This role involves processing sales orders, maintaining customer records, and assisting in the development of sales reports to drive business growth.

Job Purpose:

To facilitate the sales process by providing essential administrative support, ensuring accurate order processing, and enhancing customer satisfaction through effective communication and coordination.

Key Roles & Responsibilities:

- Assist the sales team with administrative tasks, including order processing, scheduling meetings, and managing customer inquiries.

- Maintain accurate customer records and update sales databases to ensure data integrity.

- Prepare and distribute sales reports, forecasts, and presentations to support decision-making.

- Coordinate communication between sales, marketing, and logistics teams to ensure timely delivery of products and services.

- Respond to customer queries and provide information on products, pricing, and availability.

- Support the sales team in preparing proposals and contracts for clients.

- Monitor sales performance metrics and assist in identifying areas for improvement.

Qualifications & Experience:

- Bachelor's degree in Business Administration, Sales, Marketing, or a related field relevant experience is a plus.

- 1-3 years of experience in a sales support or administrative role.

Skills & Capabilities:

- Strong organizational and time management skills to handle multiple tasks effectively.

- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.

- Excellent communication and interpersonal skills to interact with customers and team members.

- Attention to detail and problem-solving abilities to address customer needs and inquiries.

Key Performance Indicators:

| Sr. No. | Key Result Areas| Key Performance Indicators (KPIs)|

|---------|-----------------------------------|---------------------------------------------------------------|

| 1| Order Processing Efficiency| Percentage of orders processed accurately and on time|

| 2| Customer Satisfaction| Customer feedback scores and response times|

| 3| Sales Reporting| Timeliness and accuracy of sales reports generated|

| 4| Team Coordination| Feedback from sales and other departments on collaboration|

| 5| Data Management| Accuracy of customer records and database updates|

Why Join DHL Group

When you join us, you become part of a dynamic organization that values innovation and excellence. Here's what you can expect:

- Competitive compensation and performance-linked incentives that reward your contribution.

- Opportunities for continuous learning and professional development.

- Comprehensive benefits including health insurance, wellness programs, and generous paid time off.

- A culture of recognition, inclusion, and respect-where your ideas are valued and achievements celebrated.

- Access to diverse career paths within DHL Group's global business portfolio.

Join us and contribute to a company that is a leader in logistics and committed to your growth and success!

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