About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist

In this role, you will:

Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
Coordinate all aspects of resolving open customer service issues interact with internal and external customers
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Identify activities of the team to ensure conformity with established procedures
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
May lead projects, teams, or serve as a mentor for lower-level staff may contribute to strategic initiatives
Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Minimum 4 years of LIQ proficiency or equivalent lending platforms.
Minimum 4 years of training related expertise such as drafting training plans, conducting trainings, defining onboarding milestones etc.

Desired Qualifications:

Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations
Knowledge of loan documentation construction loan budget monitoring experience and title work experience.
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Excellent verbal, written, and interpersonal communication skills
Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
Ability to work effectively, as well as independently, in a team environment
Ability to work in a fast-paced deadline driven environment
Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service.
Office timings - 7:30 PM to 4:40 AM since its a US live process, hence US shift timings.

Posting End Date:

13 Apr 2026

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

RL - Mortgages:Sales Manager - Prime Mortgages - Open

Business Development Executive (BDE)

Senior Commercial Loan Servicing Specialist

Quality Executive - Retail MFB

Executive-FOS