Marketing Automation, Customer Success, WhatsApp marketing, WhatsApp Business APIs, CRM platforms, Customer lifecycle, Retention marketing, Account Management, Data-driven problem solving

Data Warehousing, Database and Business Intelligence software concepts and products, CRM, MDM domain product exposure, Marketing software, Hybrid deployment of software solutions, Designing metrics

Strategic analytical thinking, Contact Center Technology Platforms, Negotiation strategies, Customer Success leadership, BPO outsourced partner management, Program Management