About Loop:
Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.

Loop is one of the fastest growing restaurant technology companies powering a few billion dollars in revenue and growing to serve 10K+ restaurants within 3 years across some of the most recognizable brands of the USA, helping them grow their topline & bottomline.

Loop is built by a world class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting edge big-tech, management consulting, investment banking among others across companies like Uber, Google, Amazon, McKinsey and others.

About the Role:
As a Customer strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop's customers. Loop's products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop, obsessing over customer outcomes and optimizing for key metrics like time to value, engagement & outcomes.

In this role, you will cross-functionally impact Loop's strategy by collaborating across functions like Sales/ GTM & Customer Success while owning key customer value metrics.

Responsibilities:

Ownership of north star metrics around customer value
Building playbooks for the sales and customer support functions
Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers
Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

Eligibility/ Fit: You are most likely a strong candidate for this role if you:

Have 5-8 years of experience building/shipping/scaling software/ digital products in SaaS, AI, Consumer Internet, Fintech and other tech-forward industries
Have worked across product, growth, revenue or founder roles
Are inherently a great sales person - be it selling a product, vision or anything else!
Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
Have the ability to think metrics, funnels and dashboards
Have exhibited leadership while also having worked in IC roles across your previous roles
Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.

Having one or more of the following spikes makes you a preferred candidate, in addition to the above:

You went through the rigour of clearing high pedigree programs like but not limited to IIT, IIM, BITS & Ivy league universities
You cleared some of the most competitive hiring processes in Management Consulting, Investment Banking, Venture Capital/ Private Equity, Big Tech cos or top CPG brands
You were instrumental as a founding member/ leading operator in building a very successful company and have seen scale & growth from the early days
Have proficiency in building low-code/ no-code tools or vibe-code your own products
You have been a founder who had reached reasonable scale but couldn't find the next leap for whatsoever reason

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Strategist/ Manager - Customer Strategy & Operations