ositive customer experience.

Key Responsibilities:

Customer Support: Handle customer inquiries, complaints, and requests through phone, email, or chat in a timely and professional manner.
Issue Resolution: Troubleshoot problems, provide solutions, and escalate issues when necessary to ensure customer satisfaction.
Order & Process Management: Assist with processing orders, returns, or service requests accurately and efficiently.
Customer Engagement: Build and maintain strong customer relationships to foster loyalty and trust.
Record Keeping: Maintain accurate records of interactions, inquiries, and resolutions in the CRM system.

1a:T5b7,KLAY Preschools and Daycare is India’s largest company-owned and company-operated childcare network, trusted by nearly 500 leading corporates to support working parents with safe, high-quality early education and care. Founded in 2011 with a mission to empower parents to return to work without guilt, KLAY has since supported over 70,000 happy families with quality childcare. Today, we operate 170+ centres across 20+ cities, offering infant care, preschool, after-school programs, and backup care for children aged 6 months to 10 years. Our strength lies in our corporate childcare, partnerships. With models of engagement such as onsite centres, nearsite centres, and reserved seat underwriting, we help organizations comply with statutory mandates like the Maternity Benefit (Amendment) Act while enhancing employee retention, DEI outcomes, and workplace wellbeing. KLAY centres are designed to international standards and staffed with trained professionals who deliver a thematic, play-based curriculum that fosters holistic development. What We Offer: i) Corporate childcare partnerships across industries ii) Tailored solutions for tech parks, campuses & HQs iii) Full compliance support and operational ease iv) Safe,

Customer Service Representative