Photon Infotech P Ltd is looking for Account operations to join our dynamic team and embark on a rewarding career journey

you will play a pivotal role in managing the operational aspects of client accounts
This includes coordinating processes, ensuring compliance, and providing support to account managers to ensure smooth operations and client satisfaction

Responsibilities:

Account Coordination:Serve as a liaison between account managers, clients, and internal teams
Coordinate and execute operational processes related to client accounts
Process Management:Develop and maintain standardized processes for account operations
Ensure adherence to established procedures and guidelines
Documentation and Reporting:Maintain accurate and up-to-date documentation related to client accounts
Generate reports on account performance, activities, and key metrics
Client Communication:Communicate with clients to gather necessary information and documentation
Provide updates on account status, project timelines, and deliverables
Issue Resolution:Address and resolve operational issues or concerns raised by clients or internal teams
Escalate issues as needed and collaborate on effective solutions
Compliance:Ensure compliance with internal policies, industry regulations, and client-specific requirements
Stay informed about any changes in regulations that may impact account operations
Quality Assurance:Conduct regular quality checks on account operations to ensure accuracy and efficiency
Implement improvements to enhance operational effectiveness
Training and Support:Provide training and support to account managers on operational processes
Offer guidance on best practices for account coordination
Cross-functional Collaboration:Collaborate with other departments, including finance, legal, and customer support, to ensure seamless account operations

Industry Type:IT Services & Consulting

Employment Type:Full Time, Permanent

Role Category:Payroll & Transactions

Education

UG:Any Graduate

PG:Any Postgraduate

Executive Staff Support Service

Account operations Professional