Skill required: Talent Development - Learning Delivery Operations

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. Ensure successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for

Organize scheduling tasks, resources and priorities.
Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.
Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.
Ensure Cancellation policies are being followed
Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.
Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).
Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices).
Act as first point of contact for escalation of client and operational issues
Manage issues to resolution, where these fall within remit / scope.
Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead
Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered
Project management skills (Planning & Organizing)
Adopt an analytical approach
Strong organizational skills.
Ability to prioritize conflicting requirements
Strong analytical ability (to devise and produce coherent management reports and statistics)
People management skills (Coaching, listening, giving direction)
Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)
Basic financial analysis (Cost vs. Revenue)
Strong written and verbal communication skills
English language proficiency required
Multi-cultural awareness
Passion for customer service
Initiative, Critical thinking / problem solving skills
Work well within a team environment.
Good time management skills. Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
May create new solutions, leveraging and, where needed, adapting existing methods and procedures
The person would require understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor
May interact with peers and/or management levels at a client and/or within Accenture
Guidance would be provided when determining methods and procedures on new assignments
Decisions made by you will often impact the team in which they reside
Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts

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