Job Title: CCTV Operator

Location: South India Zone - Bengaluru, Chennai, Hyderabad, Kochi, Coimbatore, Visakhapatnam, Mysuru, Mangalore, Madurai, Vijayawada, etc. (Deployment based on client/site requirement)

Department: Security Operations / Technical Surveillance

Reports To: Control Room In-charge / Security Supervisor / Assignment Manager

Company: G4S Secure Solutions (India) Pvt. Ltd.

Position Summary

The CCTV Operator is responsible for operating and monitoring surveillance systems to safeguard people, property, and infrastructure at client locations across South India. This role involves real-time monitoring, incident detection, reporting, and supporting emergency response through CCTV systems, access control integration, and event logging.

Key Responsibilities

CCTV Surveillance Monitoring:
Monitor multiple live camera feeds in real-time from control rooms across various zones.
Ensure continuous surveillance of critical and sensitive zones such as entry/exit points, lobbies, warehouses, data centers, etc.
Immediately alert on-site security supervisors in case of suspicious activity, safety violations, or emergencies.
Incident Management:
Respond swiftly to unusual or abnormal activity, including intrusion, fire alarms, loitering, or unauthorized access.
Maintain video evidence and submit incident clips to relevant teams following chain-of-custody protocols.
Assist site teams during live incidents by guiding them using visual monitoring.
Access Control Support:
Monitor and verify access control events if CCTV is integrated with turnstiles, boom barriers, or biometric systems.
Cross-check identity and authorization of personnel or vehicles as per client SOPs.
Flag tailgating, force entries, or violation of visitor movement policy.
Video Archiving & Retrieval:
Ensure timely recording and safe storage of CCTV footage as per the site's retention policy.
Retrieve historical footage upon request from the client or internal G4S supervisors.
Maintain accurate logbooks of footage access and storage transfers.
Equipment Maintenance Support:
Conduct regular checks on all CCTV equipment including cameras, DVR/NVRs, monitors, switches, and power backups.
Coordinate with the technical support team or client vendor for maintenance, servicing, or repairs.
Report any malfunctioning cameras or broken connections immediately.
Reporting & Documentation:
Maintain daily control room logs, shift handover notes, and incident records.
Submit daily/weekly security reports including observations, alerts raised, and footage reviewed.
Follow confidentiality protocols and restrict sharing of sensitive visual data.

Eligibility Criteria

Education: Minimum 12th Pass. Diploma in Electronics, IT, or Computer Applications preferred.
Experience:

1-3 years of experience in CCTV operation/control room roles
Experience in malls, tech parks, industrial plants, hospitals, or logistics hubs preferred

Age: 21-45 years
Language Proficiency: Working knowledge of English + regional language (Kannada, Tamil, Telugu, Malayalam) is mandatory based on location.
Typing & Computer Skills: Basic computer operation skills required (MS Word, Excel, CCTV software usage)

Key Skills & Competencies

Alertness and high situational awareness
Familiarity with analog/IP cameras, DVRs/NVRs, VMS platforms
Calmness under pressure and strong incident judgment
Team coordination and communication
Ethical conduct, confidentiality, and integrity
Ability to work in 12-hour rotational shifts (day/night)

Work Conditions

8-12 hour shifts, rotating day/night schedules
Indoor, air-conditioned control room environment
Uniform and ID card will be issued as per client or site requirements
May be required to work on holidays/weekends depending on duty roster

Salary & Benefits

Salary in line with Minimum Wages (Skilled category) for the state - Karnataka, Tamil Nadu, Telangana, Andhra Pradesh, Kerala
ESI, PF, Bonus, Gratuity, and Leave benefits as per statutory compliance
Accommodation and food may be provided for remote locations or 24x7 duty sites
Night duty allowance applicable where relevant

Growth Opportunities Within G4S

CCTV Operator → Control Room In-Charge → Site Security Supervisor → Technical Security Supervisor → Operations Executive