Slas, Marketplace operations, Quality Monitoring, Service metrics, Operational discipline, Process-oriented mindset, TikTok Shop operations, Assortment and content setup, Customer Service Management, Refund and return handling, Platform escalation processes, Seller centre tools, service recovery, CSAT, Fulfilment requirements, Campaign mechanics

Marketplace operations, Customer Service Management, TikTok Shop, Zalora, Shopee, Lazada, Operational discipline, Stakeholder Management

User Research, product analytics, NPS, digital self-service adoption, drop-off analysis, service journeys, CSAT, support data, customer experience design, adoption metrics