Description

RtBrick, disrupting industry with its cloud-native BNG and routing products, seeks a Customer Support Engineer with automation flair to join us.

Job Description

RtBrick, a dynamic and innovative startup that designs cloud-native networking products using microservices, is seeking a talented and passionate Customer Support Engineer. Unlike traditional customer support roles, this position offers the additional opportunity to work on automation and leverage your technical skills to develop creative solutions for our customers using APIs exposed by RtBrick stack. If you are excited about working at the forefront of networking technology and helping customers succeed, we would love to hear from you!

Requirements

6-15 years of experience in technical customer support or network operations
IP Networking basics : TCP/IP(ARP, IP, ICMP, TCP, UDP), Subnetting, IP Packet flow, OSI layers
Routing technologies : OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Multicast VPN (MVPN)
BNG protocols : PPPoE, DHCP, IPoE, L2TP
Forwarding : Hierarchical QoS, uRPF, Firewalls, ACLs
Switching and Data Center technologies : VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric as an added advantage
Very Strong automation skills and experience with scripting languages like Python/Robot Framework
Experience with traffic generators and network protocols analysis tools like IXIA, Spirent
Any Open Source tools usage & certifications is an added advantage
Knowledge of Linux, ONL infra and containers is an advantage

Responsibilities

Proactively work with customers to enable them maximize usage of RtBrick products with least possible effort
Understand customer usecases and help with qualification of RtBrick products & features
Triage and resolve any issues customers face with products
Work with engineering to resolve new defects
Help engineering by collecting relevant information from live setup and reproduce the issue in LAB occasionally
Understand in-house regression coverage and identify gaps in test case as per customer deployments
Write and automate test cases related to customer usage and defect scenarios

Benefits

Enjoy a great environment, great people, and a great package
Stock Appreciation Rights - Generous pre series-B stock options
Generous Gratuity Plan - Long service compensation far exceeding Indian statutory requirements
Health Insurance - Premium health insurance for employee, spouse and children
Working Hours - Flexible working hours with sole focus on enabling a great work environment
Work Environment - Work with top industry experts in an environment that fosters co-operation, learning and developing skills
Make a Difference - We're here because we want to make an impact on the world - we hope you do too!

(ref:hirist.tech)

Rtbrick - Customer Success/Technical Support Engineer - L2/L3 Layer Network Protocol