About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for leading field verification and ensuring applications are decisioned within credit guidelines, leading a large team of FTE and NFTE resources spread within assigned regions, managing approx. annual volumes, ensuring processes are running above SLA accuracies and TAT. The role is also responsible for driving adoption of initiatives for process improvements, automation and digitization within assigned regions

Role Accountability

Lead RegionalVerification and ensure Agencies are decisioning applications within credit guidelines, track agency performance viz number of errors and TAT, monitor adherence of grids as per SLA
Prepare agency payouts and ensure they are in line with the business P & L and cost model and ensure billing within defined timelines
Monitor Verifiable Accounts Per Executive as per MOU and aligning the same with the regional set-ups Track and generate MIS of region
Identify and develop channel partners to create effective field force as per the required capacity
Perform due diligence on agencies spread across geographies to ensure adherence to laid down verification process mechanism
Drive First time right strategy across region
Conduct surprise field audits, drive 100% accurate GEO-Tagging Process Audit for the zone
Ensure process documentation and compliance adherence

Measures of Success

Verification Process Accuracy % as per Credit Guideline
Regional TAT P90 uploads as per agreed TAT
FTE/NFTE Productivity
Back check accuracy %
Geographical Coverage % as per MOU
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with good understanding of Credit Processes
Knowledge of credit documentation, basic financial ability

Competencies critical to the role

Stakeholder Management
Planning and Organizing
Process Orientation
Analytical Ability
Problem Solving

Qualification

Post graduate preferred

Preferred Industry

FSI

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