Job Summary

Standard Chartered Bank is seeking an experienced SAP Business Technology Platform (BTP) Application Support Manager to join our production support organization. This role requires a minimum of 10 years of hands-on experience in application support with deep expertise in SAP BTP platform services and production operations. As a senior technical specialist, the successful candidate will be responsible for providing expert-level technical leadership, managing complex production issues, driving operational excellence, and serving as the subject matter expert for SAP BTP platform support across the bank's technology landscape

Key Responsibilities

Strategy

Standard Chartered Bank is seeking an experienced SAP Business Technology Platform (BTP) Application Support Manager to join our production support organization. This role requires a minimum of 10 years of hands-on experience in application support with deep expertise in SAP BTP platform services and production operations. As a senior technical specialist, the successful candidate will be responsible for providing expert-level technical leadership, managing complex production issues, driving operational excellence, and serving as the subject matter expert for SAP BTP platform support across the bank's technology landscape

Key Responsibilities

Senior Technical Specialist & Subject Matter Expert:

Serve as the primary technical authority and subject matter expert for SAP BTP platform services and applications
Provide expert-level technical guidance and consultation to support teams, development teams, and stakeholders
Lead complex technical problem resolution and root cause analysis for critical production issues
Drive technical innovation, process improvements, and automation initiatives
Mentor and provide technical coaching to junior support specialists (Band 7-9) through knowledge sharing
Act as technical escalation point for complex SAP BTP platform issues

Advanced Production Support Operations:

Own end-to-end technical resolution of complex production incidents and problems
Lead Major Incident Management (MIM) technical response and coordinate critical incident resolution
Perform advanced troubleshooting, performance analysis, and system optimization
Ensure 24x7 production support coverage through technical expertise and guidance
Drive proactive monitoring, alerting, and preventive maintenance initiatives
Maintain system availability targets (99.7%+) through technical excellence and optimization

SAP BTP Platform Technical Leadership:

Provide expert-level support for SAP BTP services including HANA Cloud, Datasphere, Analytics Cloud
Lead technical implementation and optimization of SAP Identity Authentication Service, Cloud Transport Management
Drive technical excellence for SAP Business Application Studio, Workzone, and BTP foundation services
Coordinate complex technical issues with SAP support and provide technical leadership
Lead platform optimization, performance tuning, and capacity management initiatives

Advanced Change & Release Management:

Provide technical leadership for Change Advisory Board (CAB) reviews and complex production changes
Lead technical aspects of release deployments and coordinate complex go-live support activities
Drive technical excellence in Cloud Transport Management (CTM) configurations and transport governance
Ensure technical quality and risk assessment for production changes
Lead automation initiatives to improve deployment efficiency and reduce technical risks

Technical Strategy & Innovation:

Drive technical strategy and roadmap for SAP BTP platform support operations
Lead evaluation and implementation of new technologies, tools, and processes
Provide technical input for architectural decisions and platform evolution
Drive continuous improvement initiatives and operational transformation
Lead technical documentation, knowledge management, and best practices development

Experience:

Required Qualifications

Minimum 10 years of experience in application production support with strong technical leadership
At least 6-7 years of hands-on experience with SAP BTP platform and services
Deep expertise in SAP HANA Cloud, Datasphere, and SAP Analytics Cloud support operations
Proven track record in leading complex technical problem resolution and system optimization
Experience in advanced incident management, root cause analysis, and technical process improvement
Banking or financial services domain experience strongly preferred

SAP BTP Technical Expertise:

Platform Services: Expert-level knowledge of SAP AI Core, Business AI, Datasphere, HANA Cloud, Analytics Cloud
Infrastructure: Deep expertise in SAP BTP Foundation Services, Cloud Foundry, Connectivity Services
Integration: Advanced knowledge of Cloud Transport Management, SAP Cloud Connector, API management
Security: Expert-level understanding of Identity Authentication Service, Identity Access Governance
Monitoring: Advanced skills in application monitoring, performance tuning, alerting systems, and observability

Advanced Technical Skills:

Database Management: Expert-level SAP HANA administration, SQL optimization, performance tuning
System Administration: Advanced Linux/Unix systems, cloud infrastructure, networking, and security
Monitoring & Automation: Expert-level monitoring tools, log analysis, automation scripting
DevOps & CI/CD: Advanced knowledge of DevOps practices, automation, and deployment pipelines
Scripting & Programming: Advanced scripting capabilities (Shell, Python, PowerShell)

Leadership & Communication Skills:

Strong technical leadership abilities with experience mentoring technical teams
Excellent analytical and problem-solving skills with complex technical issues
Strong communication skills for technical documentation and stakeholder engagement
Ability to work independently and drive technical initiatives
Experience in technical process improvement and innovation

Preferred Qualifications

Bachelor's degree in Computer Science, Engineering, or related field; Master's degree preferred
SAP BTP certifications (HANA Cloud, Datasphere, Analytics Cloud, BTP Foundation)
ITIL Expert certification or equivalent service management qualifications
Advanced certifications in cloud platforms (AWS, Azure, GCP)
Knowledge of banking operations, regulatory requirements, and risk management
Experience with advanced monitoring tools, APM solutions, and observability platforms

Key Competencies

Technical Excellence: Demonstrate expert-level technical skills and drive technical innovation
Problem Resolution: Lead complex technical problem resolution and system optimization
Process Leadership: Drive technical process improvements and automation initiatives
Knowledge Leadership: Serve as technical authority and mentor others through expertise
Continuous Innovation: Stay current with emerging technologies and drive adoption
Quality Assurance: Ensure technical excellence and adherence to best practices

Specific Responsibilities:

Technical Authority: Serve as the go-to technical expert for SAP BTP platform support
Complex Problem Resolution: Lead resolution of the most complex technical issues and incidents
Technical Innovation: Drive adoption of new technologies, tools, and technical processes
Knowledge Leadership: Develop and maintain technical documentation and best practices
Technical Mentoring: Provide technical guidance and knowledge transfer to team members
Vendor Technical Liaison: Lead technical discussions with SAP support and other vendors

Governance

Ensure compliance of regulations, policies, and requirements of the In-Scope countries

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

GF Finance (Performance management / Capital / Liquidity)

Qualifications

Bachelor's/ Master's degree in Information Technology, Computer Science

Skills And Experience

SAP Hana Modelling
SAP Datasphere / SAC
SAP HANA Cloud
SAP Application Architecture & Design
SAP FIORI / SAP UI5
BI reporting tools
GEN AI

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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