microsoft products , Outlook, SLA, Microsoft 365, Microsoft Azure, Video Conferencing, Windows 10, Itil Process, networking fundamentals, XCM, CCH Engagement, OneDrive, TaxCaddy, Thomson GoSystem Tax, Sharepoint, audio-visual hardware, Priority Severity Matrix, SurePrep

Continuous improvement mindset, Advanced Microsoft Excel skills, Stakeholder management and communication skills, Accounting principles and standards, Analytical and problem-solving skills