Exp: 4 to 10 years

Job Role : Technical Account Manager

Job Location: Noida , sector 60 , All 5 days WFO

Shift Timings : EST time zone

Job Description:

Own the end to end technical relationship for a portfolio is largest and most strategic merchants, often at C level or VP level engineering stakeholders.
Lead complex, multi-phase integration and optimization initiatives, including custom implementations, platform migrations, and large scale upsell or cross sell efforts.
Serve as the executive level technical escalation point, resolving high stakes, high visibility technical issues under time pressure.
Proactively identify growth opportunities within strategic accounts by deeply understanding merchant architecture, roadmap, and business goals.
Partner with Product and R&D leadership to influence roadmap based on strategic merchant needs, and represent the voice of our biggest customers internally.
Build scalable frameworks, tooling, and best practices that can be applied across the broader TAM organization, not just individual accounts.
Own quantifiable outcomes tied to strategic account health: reduced time to value, expansion revenue enabled, escalation reduction, and merchant retention.

Qualifications

4+ years of experience as a Technical Account Manager with direct experience supporting large, complex enterprise customers.
Recent relevant experience into Technical Account Management is highly preferred.
Track record of owning strategic, high-revenue enterprise relationships end to end, including navigating executive stakeholders on both the merchant and internal side.
Deep technical background, including hands on experience with SQL, API integrations, log analysis, and reading source code at a level that allows independent technical investigation without heavy engineering support.
Demonstrated ability to lead complex, ambiguous, multi-stakeholder technical initiatives from strategy through execution.
Strong executive communication skills, comfortable presenting technical strategy to senior leadership on both sides.
Proactive mindset and strong ownership.
Excellent written and spoken English.
Experience in Shopify , E-commerce, payments, or FinTech, particularly with large scale US retailers, is a significant advantage.