Sip Trunking, Itil Framework, Azure, AWS, Incident And Problem Management, Genesys Cloud administration, Genesys Voice Platform, AI capabilities such as Predictive Routing and Virtual Agents, Telephony troubleshooting, Exposure to AI technologies, Certifications in Genesys Cloud

netmon , Wireshark, Cloud Security, Networking, Routing, Vpns, Ldap, Dns, Jira, Load Balancers, DHCP, Slack, Firewalls, Tcpdump, Salesforce, ZTNA, SASE, Active Directory, Switching, CASB, Zero Trust, Netskope, Proxy technologies

Servicenow, PostgreSQL, Spring Boot, Grafana, Linux Commands, Oracle, AWS, Java, SQL Server, Shell Scripting, UNIX, Sql, Jenkins, Git, Log Analysis, Cloudwatch, Dynatrace, Itil Processes, Splunk, Rest Apis, Azure, Application Batch and API Monitoring, Kafka Messaging Platforms, CI CD fundamentals, Incident Problem and Change Management

AWS, Azure, Linux, Networking, Python, Terraform, Docker, Sql