Servicenow, Itsm, scrum master, ITOM, Itil Intermediate, Togaf, Agile, Sec Ops, Pmp, ITBM, platform management models, Cobit, licensing model, HRSD

Servicenow, Itsm, ITOM, Cmdb, Csm, SAM, Now Assist, Moveworks, irm, Virtual Agent, discovery, Ppm, Spm, Agentic AI, HAM, GenAI automation, custom application development using App Engine, HRSD

IT security, service delivery, contract management, vendor management, ITIL certification

Incident Management, BMC Remedy, Problem Management, Servicenow, Change Management, Itil V3, Service Request Management, Service Level Management, ITSM platforms, Ivanti, Knowledge Management, ITIL 4 framework, Cherwell, Jira Service Management

Scrum, Agile, Itsm, Performance Tuning, ITOM, Csm, Grc, Servicenow, REST, Itam, Flow Designer, ServiceNow scripting, HRSD, Integration Hub, SOAP APIs