Job Summary

The Solution Lead – BPM & Digital Transformation is responsible for architecting end-to-end transformation and outsourcing solutions that address complex client operational challenges and deliver measurable business outcomes.

This role sits at the intersection of business consulting, process transformation, technology enablement, and commercial strategy. The Solution Lead will partner with Sales, Transformation, Technology, and Delivery teams to design differentiated solutions that leverage process redesign, automation, AI, analytics, and global delivery models.

The role plays a critical part in winning new business, shaping large outsourcing engagements, and expanding strategic client relationships by translating client needs into scalable and value-driven operating models.

Key Responsibilities

Solution Architecture & Operating Model Design

Lead the design of end-to-end BPM and digital transformation solutions aligned with client strategic objectives.
Translate client requirements into future-state operating models, delivery frameworks, and transformation roadmaps.
Architect integrated solutions leveraging:

Process transformation
Automation and AI
Technology platforms
Data and analytics
Global delivery models

Ensure solutions are scalable, cost-efficient, and operationally viable while delivering measurable business value.

Strategic Deal Support & Pre-Sales Leadership

Serve as the solution owner during deal pursuits, partnering closely with Sales and Account leaders.
Lead client discovery workshops, operational diagnostics, and solution design sessions.
Develop core components of large deal pursuits, including:

Transformation roadmaps
Commercial and pricing models
Business cases and value propositions
Target operating models

Lead the development of RFP/RFI responses, solution documents, and executive presentations.
Support client negotiations and solution positioning during advanced deal stages.

Transformation & Innovation Enablement

Partner with Transformation and Technology teams to embed innovation into client solutions.
Design solutions that leverage:

Automation and AI-led operations
Digital workflow platforms
Data-driven decision support
Industry best practices and benchmarks

Identify opportunities to drive process efficiency, cost optimization, and service modernization.

Commercial Structuring & Value Engineering

Work with Finance and Sales teams to develop competitive and sustainable commercial models.
Structure pricing models such as:

FTE-based models
Outcome-based pricing
Transaction-based pricing
Hybrid commercial constructs

Build ROI-driven business cases demonstrating client value.

Cross-Functional Collaboration

Collaborate with Delivery leaders to ensure operational feasibility and scalability of solutions.
Align with Finance, Legal, HR, and Delivery teams on commercial, contractual, and transition considerations.
Develop solution collaterals, playbooks, and case studies to support business development and marketing efforts.

Key Deliverables

End-to-end BPM solution architectures
Transformation roadmaps and target operating models
Pricing models and commercial proposals
RFP/RFI responses and executive solution presentations
Business case and ROI models
Capability collaterals and client case studies

Experience

10–15 years of experience in:

BPM / BPO industry
Management consulting
Process transformation
Pre-sales or solution architecture

Highly Desirable Experience

Designing large outsourcing deals
Exposure to AI, automation, or digital operations
Experience in consulting-led transformation engagements

Solutions Lead - BPM & Digital Transformation