About HyperVerge

HyperVerge is a global AI company building cutting?edge computer vision and deep?learning solutions that power identity verification, fraud prevention, and compliance for enterprises. Our products are trusted by leading BFSI, fintech, and digital-first companies across India, APAC, MEA, and global markets.

HyperVerge's flagship solutions span:

Video KYC (vKYC) and digital onboarding
Identity verification (face match, liveness, document verification)
Fraud detection & compliance automation

Our BFSI customers rely on HyperVerge to reduce onboarding friction, meet regulatory requirements, and unlock faster growthsecurely and at scale.

Role Overview

We are hiring a Customer Success Manager (CSM) based out of Chennai, focused on managing and growing strategic BFSI accounts. This role owns the customer journey end?to?endfrom onboarding to adoption to renewalwhile driving measurable business outcomes, revenue retention, and account expansion.

This is a high?impact role requiring strong BFSI domain understanding, SaaS customer success experience, and the ability to build trust with senior stakeholders.

Success Outcomes (1218 months)

100% customer retention across assigned BFSI accounts
Maintain and improve NPS and customer satisfaction metrics
Drive on?time renewals with clear value articulation linked to revenue and compliance impact
Ensure successful onboarding and accelerated adoption of HyperVerge solutions
Generate pipeline and whitespace opportunities through cross?sell and up?sell
Enable customer advocacy: testimonials, referrals, case studies, and event participation
Establish HyperVerge as a trusted advisor and thought leader within client organisations

Key Responsibilities

Own strategic relationships with key BFSI clients from onboarding through renewal
Build and execute customer success plans aligned to client goals in lending, payments, compliance, and digital transformation
Conduct QBRs, health checks, and adoption reviews with senior stakeholders
Monitor usage, health scores, SLAs, and KPIs; proactively identify churn risks and mitigation plans
Act as the primary escalation pointworking closely with Product, Support, Sales, and Engineering
Drive renewals and account expansion through value?based, outcome?driven conversations
Advocate for customer needs internally; feed structured insights into product roadmap discussions
Maintain accurate CRM documentation and report customer success metrics to leadership
Conduct onboarding sessions, enablement workshops, and training programs to maximise ROI

What Qualifies You for This Role

Must?have:

68 years of experience in Customer Success / Account Management / Key Account roles
Strong exposure to BFSI, fintech, lending, payments, or compliance?driven SaaS
Experience managing enterprise or mid?market BFSI clients
Proven track record of renewals, retention, and account growth
Ability to engage with CXO, Compliance Heads, Product Heads, and Ops leaders
Strong data orientationcomfortable with usage metrics, health scores, and ROI narratives

Good to have:

Experience with vKYC, identity, fraud, regtech, or onboarding platforms
SaaS scale?up or startup experience
Exposure to regulated environments and RBI/SEBI compliance conversations

Why This Is a Great Role

Work with category?defining AI products used by top BFSI brands
High ownership and visibility with leadership
Opportunity to influence product direction for BFSI use cases
Direct impact on revenue, growth, and customer outcomes
Steep learning curve across AI, SaaS, and BFSI transformation

Customer Success Lead

Customer Success Lead

Assoc Customer Success Mgr

Senior Manager - Customer Success

Customer Success Manager - BFSI