Description

The Sr. Manager FS – IN Ops serves as a pivotal leadership position within Amazon India's Operations compliance organization, spearheading food safety compliance and regulatory programs for India Operations network comprising Fulfillment Centres, Amazon Fresh sites, Sub-same day delivery sites, Quick Commerce sites, Collection Centre sites, Dry/ Wet Hubs, etc. This role drives strategic compliance decisions that directly impact business growth, customer trust, and regulatory adherence across this complex network of sites (1p and 3p both). The role will oversee end to end processes from inbound to outbound operations. With oversight of a strong gross margin sales portfolio comprising diverse food products across multiple categories, this position demands a unique blend of technical expertise, strategic thinking, and influential leadership to navigate evolving regulatory landscapes while maintaining Amazon's high standards for food safety. The role serves as the primary authority for food safety compliance, interfacing regularly with senior leadership while building robust quality management systems that protect both customer experience and business interests. In next 1-2 years, the role will be responsible for creating/ setting up scalable and robust compliance and quality improvement mechanisms and solutions which support Amazon's Operations network's complaint expansion. The role will create strategic and tactical planning for the India Ops compliance charter and will effectively write business review documents, collaborating and influencing IN Ops, Product, Technology, Legal, and Business partners. Other than holistically working on operations compliance, you will also own some thematic compliance for IN, owning legislation translation, policy creation and maintenance, and strategic improvements. Your success will be measured not just in compliance metrics, but in your ability to build sustainable systems that support Amazon's continued growth while maintaining our commitment to product quality and safety. This role will report to the Head of Food Safety – India.

Key job responsibilities

You will lead Amazon India Ops food safety initiatives. You will develop/ execute or exercise oversight on food safety management strategies that protect customers and business interests. This includes food safety/ legal/ statutory policy definition, update, efficacy check oversights for ensuring food safety throughout the IN Ops network. You will ensure Amazon's food safety programs meet current and future regulatory requirements. Where needed, you develop food safety protocols, implement risk management solutions. You leverage in-depth knowledge of food safety regulations and standards, including HACCP and GMP, to monitor activities throughout food chain for upkeep of Food safety standards.

Your key focus areas include: leveraging customer feedback and regulatory contacts to identify actionable insights to improve operational compliance. You will oversee metrics and mechanisms to manage – a) food safety investigations, b) regulatory contacts and proactive regulatory engagement, c) site audits and compliance improvement versus defined standards, d) status of foundational compliances, including ( but not limited to) expiry, storage, temperature, pest control, licensing compliances, e) training (e.g., FOSTAC or defect specific) and on-site visuals to enhance operational compliance. You observe the mechanisms/ metrics and track trends to identify shifts in compliance performance, work with site (or relevant) teams to ensure availability of a detailed time-bound path-to-green plan against observations, and escalate effectively in case of observed deviations vs plan. You will work with site teams, leverage written and verbal communication to lead compliance discussions with cross functional teams, including Operations, Business/ Category, Legal, Product, and Technology.

You create strategic partnership with stakeholders (Operations, Business, Legal, Tech) to eliminate risks, ensure compliance, and communicate safety metrics across stakeholders. You liaise with technology and product partners to ensure automation of compliance (or other) processes – both implementation of controls and Andons to flag non-compliances, based on feasibility, optimize documentation systems and reduce over processing of information, and efficiently track input/output metrics. You will develop and maintain quality metrics, create reporting systems (automated), and analyze customer/ regulatory feedback, using data to identify trends and guide quality initiatives. Your focus will be on developing efficient, scalable quality management processes that efficiently adapt to or scale with business growth. You collaborate with food industry stakeholders to provide guidance on best practices for food safety and quality assurance. You act as the primary point of contact for managing regulatory interactions, ensuring timely and accurate reporting and compliance.

You will connect quality and compliance requirements with business objectives, working with stakeholders. This includes regular engagement with senior leadership on compliance, regulatory matters. You will guide decisions affecting operations and strategy, requiring both technical expertise and strong communication skills. You will support network expansion while maintaining quality and compliance adherence standards.

About The Team

At Amazon, we strive to be the most customer-centric company on Earth. Our team comprises exceptionally talented, bright, and driven individuals. Regional Operations Compliance ensures that products sold through our supply chain and on our websites are safe and compliant, and that our fulfilment network is secure. ROC is accountable for executing global and regional-specific compliance needs, focusing on protecting our customers, associates, and business from potentially harmful products or those requiring specific actions to ensure compliance with local regulations. We achieve this by implementing supplier-facing controls and advice, ensuring proper product storage and distribution, and enabling specialist high-risk and cross-border trade. Our approach combines industry-leading subject matter expertise with technologies to help us scale effectively.

Basic Qualifications

Bachelor's or equivalent/ higher degree in Food Science/ Technology or related field
10+ years of experience in food safety management across diverse operations network (1p vs 3p, Quick Commerce, and other specialty fulfillment)
5+ years of experience for food safety management across multiple food categories
3+ years of experience in regulatory contact management and proactive regulatory engagement

Preferred Qualifications

Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Professional auditing qualification (lead auditor/ equivalent- FSSC ver 6/ others)
Experience of working in technology rich e-commerce/ quick-commerce industry

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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