Job Description:

We are seeking a highly experienced and skilled Oracle B2C Service Cloud professional to join our dynamic team
These roles offer an exciting opportunity to leverage your expertise in designing implementing customizing and optimizing Oracle B2C Service Cloud solutions to deliver exceptional customer experience
The ideal candidate will possess a strong blend of technical proficiency functional understanding and leadership capabilities with a proven track record of success in complex enterprise environments

Key Responsibilities:

A day in the life of an Infoscion
As part of the Infosys consulting team your primary role would be to get to the heart of customer issues diagnose problem areas design innovative solutions and facilitate deployment resulting in client delight
You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise
You will plan the activities of configuration configure the product as per the design conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
You will conduct solution product demonstrations POC Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization s financial guidelines
Actively lead small projects and contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers
If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you

5 15 years of progressive experience in Oracle B2C Service Cloud RightNow CX implementation development customization and support
Deep understanding of Oracle B2C Service Cloud architecture data model configuration and customization capabilities
Proven expertise in developing Custom Scripts Custom Processes BUI Extensions Add Ins Business Rules and Workspaces
Strong experience with REST APIs for integrating Oracle B2C Service Cloud with other systems
Proficiency in PHP
NET HTML CSS JavaScript jQuery ROQL and ConnectPHP
Experience with middleware integration platforms such as Oracle Integration Cloud OIC
Familiarity with Oracle B2C features like Job Scheduler Element Manager Data Sync and External Objects
Strong knowledge of database concepts and proficiency in SQL
Excellent analytical problem solving and troubleshooting skills with a keen eye for detail
Oracle B2C Service Cloud certifications are a significant plus

Lead the architectural design and blueprinting of Oracle B2C Service Cloud solutions aligning with business objectives industry best practices and future scalability
Translate complex business requirements into detailed technical specifications and solution designs
Design and implement end to end solutions encompassing self service portals agent desktops knowledge management and integration points
Provide expert guidance on leveraging Oracle B2C Service Cloud features like Job Scheduler Element Manager Data Sync and External Objects
Stay current with the latest Oracle B2C Service Cloud features enhancements and roadmap ensuring the integration of new functionalities

Technology->Enterprise Application - CRM->Oracle Engagement Cloud (Sales Cloud)->Right Now