Over 13 years ago, we started Capital Placement with a bold vision: to open the world to students and graduates who dream of building global careers. We wanted to remove the barriers that stood between talent and opportunity, and make international work experience something everyone could access, not just a privileged few.

Today, that vision continues to drive everything we do. We connect ambitious young people with life-changing internships across the world, experiences that spark confidence, broaden horizons, and transform potential into purpose.

For the 4,000+ employers who partner with us, we offer more than just candidates; we connect them with a global community of pre-vetted, career-ready individuals who bring energy, curiosity, and fresh ideas to every role.

At Capital Placement, every match we make is a step toward something bigger, a more connected, inclusive world of work where opportunity knows no borders.

We're looking for a Customer Experience Associate who genuinely cares about helping people take the first step in their careers. In this role, you'll be the friendly, reliable guide for our candidates, answering their questions, listening to their goals, and supporting them throughout their journey with us.

You'll help candidates feel confident and informed by managing our communication channels, conducting consultations, and walking them through every stage of our internship programs. Along the way, you'll keep our systems up to date, interview applicants, and collaborate closely with our internal teams to ensure every candidate feels valued, supported, and set up for success.

This isn't just about managing processes, it's about making a real difference in someone's career story.

Be the first point of contact for candidates, responding promptly and thoughtfully to enquiries via phone, email, or chat to ensure every interaction feels supportive and personal.
Understand each candidate's goals and challenges, recommending internship programs that genuinely align with their aspirations and career ambitions.
Guide candidates clearly and compassionately through our application process, helping them feel informed at every stage.
Manage a high volume of candidates across different stages of the recruitment process staying organised, responsive, and empathetic as you balance multiple priorities.
Stay informed about employability and industry trends to offer credible, up-to-date guidance that helps candidates make well-informed decisions.
Maintain accurate records across all systems, trackers, and databases, ensuring information is always current and reliable.
Take initiative to resolve issues independently, applying empathy, sound judgement, and creative thinking to reach effective solutions.
Analyse candidate and program data to identify insights and share recommendations with other teams for continuous improvement.
Conduct interviews with applicants, either one-on-one or via our in-house Rena AI Interviewer, assessing their suitability and potential for our programs.
Leverage AI tools thoughtfully to enhance the candidate experience and streamline internal processes.
Collaborate closely with colleagues across teams, contributing ideas, sharing feedback, and supporting joint initiatives to ensure every candidate enjoys a smooth and positive journey.

If this sounds like you, we think you'll fit right in:

You communicate clearly and confidently in English - both written and spoken.
You are able to handle diverse international customers.
You must be energetic and customer oriented and have a positive can-do attitude.
You are able to demonstrate your previous experience and skills in administration and communication.
You have strong problem-solving skills and critical thinking to pitch smart, tailored solutions.
You're organised, detail-oriented, and get things done without letting anything slip through the cracks (no loose ends here!)
You thrive in a fast-paced environment, multitask like a pro under pressure, and take ownership of your work and deadlines.
You love finding ways to automate and streamline processes.
Most importantly, you are someone always looking to learn and develop new skills and at the same time happy to teach others what you are good at!

Extra brownie points if you:

have lived or studied abroad (we love a bit of global perspective)
have prior experience in recruitment, sales, or any role where you have worked directly with students or fresh grads in an advisory capacity.

Perks:

Competitive salary 400-500 (pegged to GBP)
A Macbook to help you work effectively
Private health insurance
28 days holiday time per annum and quarterly wellness days to rest and recharge
UberEats budget
Learning and development budget to keep growing and levelling up
Opportunities to travel abroad
Annual company getaways, we did Thailand in 23, Vietnam in 24 and Sri Lanka in 25 - maybe you can help us pick us the 26 location
Significant potential to grow in the role and take on more responsibility
Work-from-home budget to set up your remote workstation
Work with amazing colleagues across 3 continents and 8 countries

Working Hours: You'll be working UK or US hours from Monday to Thursday - we like to stay in sync with our global teams and customers. On Fridays, you'll switch to your local time zone (9:30 a.m. to 5:30 p.m.) so you can wrap up the week at a good pace and still have your evening free.

Selection process:

Make sure you meet the requirements outlined in the job description and send your application via the link mentioned

Round 1: A 30-minute AI interview to assess your background and suitability for the role.

Round 2: A 30- minute general aptitude test where your numerical reasoning, verbal reasoning and logical thinking skills will be assessed.

Round 3: A 45-60 minute interview with two team members evaluating your expertise and experience related to the Customer Experience Associate position.

Round 4: Cultural Fit Interview: A 45-90 minute conversation focused on cultural fit, value alignment, and team compatibility.

Final Round: An in-depth discussion with the Founders, centring on your vision, strategic thinking, and overall fit for the Customer Experience Associate role.

Please note that the entire interview process may take up to 2 weeks. We appreciate your time and patience during this comprehensive evaluation, which ensures the best fit for both the candidate and our organisation.

Customer Experience Associate

Customer Experience Associate

Customer Experience Associate

Customer Experience Associate

Customer Experience & Recruitment Associate

Customer Experience Associate

Customer Experience & Recruitment Associate