Description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

At Salesforce, we make the tools that help people work more effectively and efficiently. Design and User Experience is at the center of all of it.
We bring powerful visions to life with the latest technologies and the Salesforce platform.
We put customers first and we're looking for ambitious, self-motivated, creative-minded individuals who want to help shape our products focused on serving powerful actionable intelligence for every business use case.
You and your team will distill complex problems and propose clear, efficient, consistent solutions.
You're meticulous and excited about beautiful design, and you love seeing products ship. You're hungry for new ways to do things.
You follow the latest trends, download the newest apps, experiment with the latest devices and wearables. You have a keen eye for useful products, and you share your findings with the team.
You're a tireless advocate for the end user. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you're unwavering in your desire to provide the best experiences for users.
The ideal candidate enjoys creating experiences with technology, hacking on new projects, and intensely working on high-value, strategic initiatives under tight time constraints.
You will have direct access to customer executives and Salesforce executive management, while working closely with the Salesforce Product and Sales organizations.
You must have excellent communication skills, energy, and thoughtfulness to build and deliver the best in the world for our customers.

Responsibilities

Influence and compellingly communicate the UX vision to a wide variety of key stakeholders
Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing
Solve complex UX design problems across web, mobile and tablet
Collaborate closely with product owners/managers (POs & PMs) to find opportunities for new products/features and validate assumptions through user testing and research
Work with engineering to deliver final product
Reinforce a design-thinking culture that leverages the best product, technology and innovative talent
Own various web and mobile application interfaces
Work with devs and QE to deliver polished final product
Evangelize new interface guidelines and design patterns

Experience / Skills Required

10-16 years of experience designing and delivering products in cross-functional teams from start to finish
Deep understanding of user-centered design methods and best practices - and you're always looking to improve on your process
The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts
Power to influence others and build consensus, while dealing with ambiguity
Self-motivated, a good communicator, and able to balance great design with meeting short deadlines
Experience using analytics, user research and other approaches to help make decisions and iterate on the product
Constant drive to stay up-to-date with the latest industry news and developments
A deep appreciation and talent for simple solutions to complex problems
Expert knowledge of design tools such as Figma, Sketch, PhotoShop, Illustrator
Bonus: Experience working in design systems
Experience with CRM or enterprise software
Experience creating user-led data visualization solutions
Experience with data management software

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life.
Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Lead User Experience Designer