Incident Management, Major Incident Management, ITIL v3 Foundation or ITIL v4 certification, ITIL-based IT Service Management processes, ITSM reporting dashboards, ServiceNow ITSM modules, Performance Analytics

Itsm, Python, Vmware Esxi, Terraform, Itil, Major Incident Management, Ansible, PowerShell, Microsoft Azure, Infrastructure Orchestration Tools, Scripting Automation, Enterprise Monitoring

Itil Framework, Major Incident Management, Communication Skills, Process Optimization, Service Management, Technical Coordination

Itsm, Major Incident Management, Itil, Incident Analysis, Application Support Expertise, Vendor Management, Experience with ITSM process tools, Monitoring Observability Tools, Global Delivery Model Expertise, Change Release Risk Management, Runbook SOP Governance, Familiarity with Azure DevOps and GitHub, SLA KPI Management, AIOps, Cross-Tower Coordination

Major Incident Management, Itil Framework, change management, R2D2 Global, Offshore Operations