Job Title: Senior Sales Manager

Location: Gurgaon (Work from Office)

Reporting To: Sales Head

Department: Sales – Lending

Education: Bachelor's degree in business, Finance, or related field.

Candidate Profile

Experience: 8+ years in sales with at least 3–4 years in team management.
Industry: Banking, NBFC, Fintech, or Loan Industry (Personal Loans / Business Loans preferred).
Team Management: Experience handling large inside sales or Telecalling teams (50+ members).

Job Summary

We are looking for an experienced Senior Sales Manager to lead and manage a large inside sales/telecalling team focused on loan products. The role requires strong leadership capabilities, a deep understanding of credit products, and the ability to drive aggressive sales targets while ensuring compliance and operational efficiency.

Key Responsibilities

1. Sales Target Achievement

Drive the team to achieve daily, weekly, and monthly sales and disbursement targets.
Monitor productivity and ensure consistent improvement in sales performance.

2. Team Leadership & Performance Management

Lead, mentor, and manage a large sales team (50+ members) including supervisors and agents.
Conduct regular performance reviews, coaching sessions, and quality monitoring of calls.
Provide feedback on sales pitch, objection handling, tonality, and closing techniques.

3. Operational Management

Manage and optimize key sales KPIs such as conversion rates, average handling time (AHT), and revenue per RM.
Ensure smooth functioning of the telecalling / inside sales operations.

4. Hiring & Team Development

Lead recruitment, onboarding, and training of new team members to scale operations.
Build a high-performing sales culture through structured training and continuous mentoring.

5. Sales Strategy & Reporting

Analyse sales data, pipeline, and trends to identify improvement opportunities.
Prepare performance dashboards and reports for senior management.

6. Compliance & Process Adherence

Ensure all sales activities and loan processes follow internal policies, SOPs, and regulatory guidelines of the Reserve Bank of India.

7. Market & Competitive Intelligence

Track market trends, competitor strategies, and product positioning to refine sales approach.

Skills:

Strong leadership and team management skills
Excellent negotiation and communication abilities
Strong understanding of credit and financial products
Proven track record of achieving sales and disbursement targets

Sr. Sales Manager: Call centre (Unsecured Business Loan)