Job Title: Customer Support Executive – Chat & Voice Process (Food Delivery Platform)

Location: Indore (On-site) | Full-time role

Salary & Benefits

Freshers: ₹12,000 – ₹14,000 (In-hand approx.)
Experienced Candidates: ₹13,500 – ₹15,500 (In-hand approx.)
Performance-driven work environment with growth opportunities

Shift Details

Rotational shifts (9 hours including 1-hour break)
Rotational week off

About The Role

We are hiring enthusiastic and customer-oriented individuals for a leading food delivery platform's customer support team. This role is ideal for candidates who enjoy interacting with customers, solving problems, and delivering a great service experience. If you have strong communication skills and are looking to start or grow your career in customer support, this is a great opportunity.

Key Responsibilities

Handle inbound customer queries via chat and calls in a professional manner
Resolve issues related to orders, payments, deliveries, and app usage
Provide accurate information and ensure quick resolutions
Maintain high levels of customer satisfaction
Follow defined quality standards and company guidelines
Meet daily performance targets and KPIs

Eligibility Criteria

Minimum qualification: 12th Pass
Good English communication skills (mandatory)
Basic computer knowledge
Willingness to work in rotational shifts
Immediate joiners preferred

Key Skills

Strong verbal communication
Active listening skills
Problem-solving ability
Positive and customer-first attitude

Why Apply

Opportunity to work with a leading digital platform
Entry-level friendly role with structured training
Career growth in the customer experience domain
Dynamic and fast-paced work environment

Skills: customer support,skills,communication,chat,communication skills,customer,customer experience

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