Job Description

Senior Specialist, SAP PMO Change Request Board & Work Intake Analyst

The Opportunity

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

The PMO Change Request Board & Work Intake Analyst will play a critical role in supporting the review and approval of change requests and work intake requests (demand management) for the Human Health (HH) and Animal Health (AH) SAP instances and associated boundary / connected systems. They will be a part of the centralized S/4HANA Change Request Board, supporting the Change Request and Work Intake processes, specifically facilitating capture of change requests, ensuring completion of accurate and thorough change impact assessments.

This role involves establishing and maintaining change request processes, governance, and frameworks. They will also support the HH and AH projects to ensure capture of and visibility to business demands, supporting the team with effort estimates to ensure volume and effort of changes is accurately reflected. This will ensure program visibility to business priorities and support the program in planning to minimize disruption to the S/4HANA program.

This role will provide leadership visibility to Business as Usual (BAU) demands and interdependent projects, and supporting prioritization based on business needs. This will entail bridging disparate HH and AH work intake processes, governance, and frameworks to centralize necessary data. The analyst will work closely with the Change Request Board to ensure proper visibility and coordination of resources across critical programs, aligning with overall program strategy.

What Will You Do In This Role

Establish and maintain change request processes, governance, and prioritization frameworks for SAP S/4HANA migration.
Provide leadership visibility to BAU demand, trends and prioritization efforts as well as interdependent projects to ensure alignment with program objectives.
Support leadership with Change Requests requiring executive review and approval
Collaborate with the Change Board to ensure proper visibility and coordination of critical concurrent programs.
Assess and manage work intake requests arising from boundary and connected systems that may impact the S/4HANA program scope, timeline or resource planning.
Ensure the dependencies are captured in the governance process and reflected in the prioritization decisions.
Prepare and maintain change request and work intake dashboards and reports for leadership review.
Ensure traceability and transparency of work intake requests and prioritization decisions.
Identify risks and dependencies related to change management and work intake, escalating as needed.
Contribute to continuous improvement of change request and work intake governance processes.

What Should You Have

5+ years of experience in PMO, Change Request management and work intake governance within large ERP or transformation programs.
Understanding of SAP ECC and/or S/4HANA.
Excellent organizational, analytical, and documentation skills.
Strong stakeholder management and communication abilities.
Familiarity with governance tools (e.g., ServiceNow, Jira) and reporting dashboards.
Ability to manage multiple priorities and interdependencies in a fast-paced environment.

Preferred Qualifications

Certification in ITIL, Change Management, or related governance frameworks.
Experience in life sciences or regulated industries.
Exposure to program management methodologies (Agile, Waterfall).
Knowledge of portfolio management and demand forecasting principles.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who We Are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for lives, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What We Look For

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join usand start making your impact today.

#HYDIT2026

Required Skills

Measurement Analysis, Portfolio, Programme, and Project Support, Program Management, Risk Management, Stakeholder Relationship Management, Waterfall Model

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

03/15/2026

A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID R378900

Senior Specialist, SAP PMO Change Request Board & Work Intake Analyst

Senior Specialist - HCP Campaign Operations

Senior Product Specialist

Senior Product Design Specialist

Senior Product Data & Tools Specialist

Senior Product Specialist - Implementation/Onboarding