Job description

Greeting from Infosys BPM Ltd.

We are hiring candidates for Banking Process Skill.

Please walk-in for interview on 13th Mar 2026 (Friday) at Bangalore Location.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Process Specialist- 1Yr to 2Yrs experience:https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL- 237549

Interview details:

Interview Date: 13th Mar 2026 (Friday)

Interview Time: 10:00 AM till 12:30 PM

Interview Venue:

Bangalore: E-City Phase 2, Infosys Limited, No. 40/P-41/P, Gate # : 2 electronic City phase 2,

Industrial Area, Konappana Agrahara, Bangalore 560100.

Landmark: In Between Sunik Industries and Tejas Networks.

Please find below Job Description for your reference:

Job Location: Bangalore
Qualification: Any Graduates - Full time Graduates
Experience: 1 - 2 Years
Notice Period: Immediate to 15 Days Joiners only
Shift: Flexible to work with any shifts
Work From Office is mandatory
Job Level: 2A
Designation: Senior Process Executive

1. Process: QA/ QC/ PAZE

Role: Senior Process Executive

Job Summary :

Client Resolution Researchers are responsible for the end-to-end resolution of verbal and written client complaints. The role leverages banking knowledge and experience to support and, when applicable, independently resolve client concerns including promotion-related client concerns while ensuring strict adherence to regulatory requirements, internal policies, and operational standards

Must have Skills/tools:

1. 1-2 years of related experience in complaint resolution in the financial services industry

2. Perform quality reviews of closed cases to ensure required fields are completed accurately and all supporting documentation is properly saved and retained in the system of records

3. Review of Call Summary and Client Allegations Analysis and Research

4. Understanding of QA/QC frameworks

5. Proficiency in Microsoft Office and basic computer applications

6. Problem-solving and critical thinking

7. Experience in a financial services call center, bank operations or retail lending function

8. good to have just basic tool experience of either Salesforce or AWS

9. Six Sigma / Lean certification

2. Process: Intake

Role: Senior Process Executive

Job Summary :

The Client Resolution Specialist, within the Intake Team, supports multiple stages of the intake process by engaging with existing and prospective internal clients through company platforms. This role is responsible for accurately and timely assigning client concerns while operating in a dynamic environment that offers exposure to various functions within the Client Advocacy team.

Must have Skills/tools:

1. 1-2 years of related experience in complaint resolution in the financial services industry

2. Monitor assigned queues and mailboxes to categorize and triage cases to the correct Complaints Resolution teammates.

3. Manage and enter all mail received for complaints

4. Review call summary and recordings, as necessary, to obtain additional clarity on complaint details

5. Identify spikes, bottlenecks, and volume anomalies

6. Ensure teammates are in the proper round robin Queue and complaints are distributed appropriately

7. Proficiency in Microsoft Office and basic computer applications

8. Problem-solving and critical thinking

9. Experience in a financial services call center, bank operations or retail lending function

10. Multi?channel queue management (voice/chat/email/social)

11. Good to have just basic tool experience of either Salesforce or AWS.

3. Process: Promotions Support

Role: Senior Process Executive

Job Summary :

Provide full resolution and response to verbal and written client complaints for centrally supported business units (e.g., Community Bank, Contact Center, Mortgage, Promotions, etc.) in a professional and empathetic manner while ensuring regulatory compliance and operational accuracy. Ensure risk is minimized for regulatory and reputational risk by ensuring the teammates within Business Units supported are promptly and accurately completing intake of the complaints received from clients, federal and state regulatory agencies and other parties.

Must have Skills/tools:

1. 1-2 years of related experience in complaint resolution in the financial services industry

2. Provide full resolution and response to verbal and written client complaints for centrally supported business units

3. Ensure all client concerns from a complaint have been adequately addressed in a timely fashion and that proper grammar and professional correspondence is used when communicating with the business units and clients.

4. Proficiency in Microsoft Office and basic computer applications

5. Problem-solving and critical thinking

6. Ability to develop and maintain excellent client relations and display genuine concern for client complaints while working with dedication towards finding solutions

7. Experience in a financial services call center, bank operations or retail lending function

8. Good to have just basic tool experience of either Salesforce or AWS

4. Process: Social Care Support(24X7)

Role: Associate Analyst - Knowledge Services

Job Summary :

The Social Media Specialist will serve as the day-to-day engagement and conversation specialist for social media platforms such as @askTruist, Facebook, Instagram, LinkedIn, Google Play, App Store, etc. This role will engage via company platforms with existing and prospective clients in our user communities to resolve client service issues, enhance the overall brand of the company through direct personal engagement and consult on Truist product and services.

Must have Skills/tools:

1. 1-2 years of related experience in banking, research and problem resolution

2. Review of Social Media Platform for potential complaints or service requests and conducts necessary research

3. Monitor and respond to comments and reviews on social channels (Facebook, Instagram, Twitter, LinkedIn, Google Play, App Store) within service level agreements. Compile user feedback and serve directly back to the product/marketing teams to help build more effective initiatives and monitor brand reputation

4. Track and document complaint details including analysis and resolution to client issues using Salesforce

5. Good understanding of consumer banking policies, practices, and regulations

6. Experience with one or more Social Listening/Monitoring tools: Khoros, Sprinklr, Talkwalker, Radian6, Datasift, Netbase, Sysomos, Tracx, BrandWatch

7. Excellent listening, probing, communications skills and attention to detail.

8. Ability to generate and clearly communicate insights from raw data

Understand social media metrics, social listening tools and analytics

Data interpretation and analysis and excellent content writing skills

9. good to have just basic tool experience of either Salesforce or AWS

10. Passion for social media with a growing to extensive knowledge of Twitter and Facebook specifically

Documents and things to Carry:

Carry a print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance

Regards,

Infosys BPM

Recruitment team.

Walk-in Drive For Banking Process( 1-2 yrs )-at Bangalore- 13th Mar

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