Job Title: Business analyst

Location: Chennai, India (5 days a week from office)

Job Type: Full time

Role Description

Experience 6 to 15 Years

Analyze business processes and workflows to identify gaps, improvements, and automation opportunities.
Conduct structured requirement workshops with business stakeholders and document BRDs, FRDs, user stories, and acceptance criteria.
Translate business needs into technical specifications and system design inputs.
Work closely with development, QA, and product teams to ensure solutions meet business expectations.
Support production issues through SQL-based troubleshooting and impact analysis.
Develop and maintain process flows, requirement documents, and user guides.
Act as a liaison between business teams and technical teams for smooth communication and delivery.

Critical to Quality Parameters (CTQs)

Skills Things to Check During Interview Skill Proficiency Level Must Have / Good to Have

Business Analysis

Understanding of business processes
Ability to map workflows and identify improvements
Clarity in requirement articulation Level 34 Must Have

Requirements Gathering

Experience conducting requirement workshops
Ability to write user stories & acceptance criteria
Converts business inputs into structured requirements Level 34 Must Have

Technical Specifications & System Understanding

Ability to translate business needs into technical specs
Understanding of systems, integrations, APIs
Strong grasp of functional design Level 34 Must Have

SQL & Data Analysis

Hands-on SQL
Able to validate and troubleshoot data issues
Supports root-cause analysis Level 34 Must Have

Agile & Project Management Tools

Experience in JIRA, Confluence, ADO
Comfortable with Agile ceremonies
Manages backlogs and sprint boards Level 34 Must Have

BPMN / Process Modeling

Creates process diagrams, workflows, swimlanes
Can represent business flows visually Level 23 Good to Have

API & Integration Understanding

Understanding JSON/XML
Familiar with data mapping & API behavior
Works with dev teams on integration requirements Level 34 Good to Have

FinTech / Financial Services Domain

Familiarity with payments, banking workflows
Understanding of compliance and financial processes Level 23 Good to Have

Soft Skills

Soft Skill Description Skill Proficiency Level
Problem-Solving & Analytical Thinking Quickly analyzes issues, identifies root causes, and proposes practical solutions. Level 34
Collaboration & Communication Works well with cross-functional teams; communicates requirements and issues clearly. Level 34

Sonata Software Overview

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

Why join Sonata Software

At Sonata, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you will not be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.

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