Overview

Who We Are:

Ever wonder who brings the entertainment to your flights Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay! Within our company's history spanning over 40 years, you will have stability, career growth opportunities, and work with some of the brightest minds in the industry. We are committed to fostering a diverse and inclusive culture that helps our organization thrive. We seek diversity across background, culture, gender, ways of thinking, skills, and more.

If you want to learn more about us, visit www.panasonic.aero. For a full listing of open opportunities, visit www.panasonic.aero/join-us/.

The Position

The Mid-Level ServiceNow Developer (CRM) is responsible for configuring, customizing, and supporting ServiceNow CRM/CPQ solutions. This role focuses on implementing workflows, integrations, and enhancements to meet business requirements. The developer will work closely with senior team members and business stakeholders to deliver quality solutions and ensure platform stability.

Key Responsibilities

Configure and customize ServiceNow CRM/CPQ modules (Leads, Accounts, Contacts, Opportunities, Quotes).
Develop and maintain CRM workflows, business rules, client scripts, and UI policies.
Assist in integrating ServiceNow CRM with external systems using REST/SOAP APIs and IntegrationHub.
Perform data imports and updates for CRM entities using transform maps and import sets.
Create and maintain CRM dashboards and reports for business stakeholders.
Collaborate with QA and business teams during testing and deployment phases.
Troubleshoot and resolve CRM-related issues in a timely manner.
Document technical configurations and maintain version control using update sets.
Participate in Agile ceremonies and contribute to sprint planning and backlog refinement.

What We're Looking For

Proficiency in ServiceNow CRM/CPQ configuration and customization.
Strong understanding of ServiceNow scripting (JavaScript, Glide API).
Experience with ServiceNow workflows, business rules, and UI policies.
Basic knowledge of REST/SOAP integrations and IntegrationHub.
Familiarity with ServiceNow reporting and dashboard creation.
Understanding of ACLs and role-based access controls.
Ability to troubleshoot and resolve technical issues effectively.
Good communication and collaboration skills within cross-functional teams.

Qualifications

Bachelor's degree in Computer Science, Information Systems, or related field.
Approximately 5 years of IT experience, with at least 3 years in ServiceNow development.
ServiceNow Certified System Administrator (CSA) preferred.
Experience with CRM or CPQ modules is highly desirable.
Familiarity with Agile development methodologies.

Our Principles

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

What We Offer

At Panasonic Avionics Corporation, we recognize that our people are the foundation of our success. We offer a competitive, comprehensive, and flexible benefits program designed to support our employees professional growth, wellbeing, and worklife balance.

REQ-148962

IT ServiceNow Developer III