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Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Technical Architect will have to be execution-focused, support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for successfully solutioning the enterprise application E2E, designing and building the Salesforce Industry-specific Life Sciences, Health industry solutions.

As a Technical Architect, you will become a deep product expert with Industry Salesforce Life Sciences Cloud (including Health Cloud) applications, and work closely with our sales and delivery teams to ensure customer success.

The Technical Architect will lead the technical design and implementation of Salesforce solutions, ensuring compliance with industry regulations (HIPAA, GxP, etc.) and alignment with business goals. The ideal candidate combines deep Salesforce expertise with strong domain understanding of pharmaceuticals, biotech, medtech, or healthcare providers.

The Technical Architect maintains an ongoing comprehensive understanding of the cloud-computing ecosystem.

Responsibilities:

Serve as the technical lead for Salesforce Life Sciences Cloud implementations, including Health Cloud and other related Salesforce products.
Architect and design scalable, secure, and high-performance Salesforce solutions that align with industry best practices and compliance standards (e.g., HIPAA, PHI, GxP).
Define and oversee data models, security architecture, API integrations (FHIR/HL7), and performance optimization strategies.
Lead a team of developers driving optimized solutions across multi-cloud implementations, ensuring seamless integration between Health Cloud, Service Cloud, and Experience Cloud and Omnistudio framework.
Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap.
Lead customer expectations negotiate solutions to sophisticated problems with both the customer and third-party partners
Guide our customers, partners, and implementation teams on how best to implement digital transformation with the Salesforce platform using Salesforce Industries.
Establish trust with the customer's leadership, promoting and/or implementing standard processes with SFI and Salesforce
Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the platform and integration tools.
Research, recommend and implement AppExchange applications and Salesforce upgrades to help meet business needs.
Successfully create custom enterprise applications using and integrate with other enterprise systems.
Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
Highlight and lead risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

Qualifications:

10+ years of experience in developing technology solutions.
3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
Proven experience architecting enterprise-level Salesforce solutions in the life sciences or Veeva product or healthcare industry.
Strong understanding of compliance and regulatory requirements including HIPAA, GxP, PHI, HL7, and FHIR.
Expertise in one or multiple domains of Healthcare Providers, Healthcare Payers,Life Science and Pharmaceuticals, Medical Devices, Public health & Government Healthcare programs, Insurance.
Experience in healthcare domain (Preferred)
Integration Architecture (Must have)
Platform Security (Must have)
Identity and Access Management / Integration Security
Sharing and Visibility (Must have)
Data Architecture and Management (Must have)
Architectural Design Patterns (Must Have)
Apex Design Patterns (Must Have)
Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others) or Veeva CRm experience
Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect, System Architect)
OmniStudio Developer/Consultant
Health Cloud Certification (Good to have).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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