Saas, SLA, Salesforce, TAT, Troubleshooting, Customer Support, LeadSquared, FCR, Remote support tools, Support metrics, zendesk, CSAT, CRM

Automation, High-Volume Management, Ticketing Operations, SOP Creation, Process Excellence, zendesk, Sla Management, Customer Support Strategy, Freshdesk

Technical support, Computer Programming, Team Management, Customer issue resolution