Technical Account Manager

Adaptive Automation Technologies Inc.

Location: Mumbai (Onsite) | Reports to: Founder & CEO

Industry: Cybersecurity SaaS

Why this role

This is not a traditional customer success role.

As the first Technical Account Manager at Adaptive, you'll own the technical relationship with our enterprise customers post-sale and help build the foundation for how we manage and grow customer accounts as we scale.

You'll work directly with DevOps, Security, SRE, and Engineering teams to deploy, operationalize, and expand Adaptive across complex production environments. You'll be hands-on with infrastructure, troubleshoot real technical problems, and become a trusted technical partner to our customers.

You'll directly influence adoption, expansion, retention, and long-term customer success, while helping define the processes, playbooks, and best practices for the TAM function at Adaptive.

If you enjoy being hands-on with infrastructure, working closely with customers, and solving real security problems, this role puts you at the center of it.

Adaptive is a venture-backed cybersecurity startup backed by leading global investors and seeing strong customer traction. We work with companies including Lenskart, CoinDCX, PolicyBazaar, M2P FinTech, Slice, and more.

What you'll do

Own the post-sales technical relationship for a portfolio of enterprise customers
Lead customer onboarding and deployments across cloud infrastructure, databases, VMs, and Kubernetes
Work hands-on with DevOps, SRE, Security, and Engineering teams in production environments
Develop a deep understanding of each customer's architecture, security requirements, and infrastructure
Troubleshoot issues across IAM, networking, authentication, databases, secrets, and access workflows
Own technical escalations and work closely with Adaptive's engineering team to drive issues through resolution
Drive product adoption and measurable security and compliance outcomes across customer environments
Run regular technical and account reviews with engineering and security stakeholders
Proactively identify risks, gaps, and opportunities to improve how customers are using Adaptive
Identify expansion opportunities across new teams, infrastructure, and use cases and partner with the commercial team to drive them forward
Act as the voice of the customer to Product and Engineering, helping influence product priorities and roadmap
Build the playbooks, processes, and best practices for Technical Account Management as Adaptive scales

Who you are

5–10 years of experience in a technical role, ideally across Technical Account Management, Solutions Engineering, or Infrastructure-focused customer-facing engineering roles
Strong understanding of cloud infrastructure and enterprise systems
Familiarity with AWS / Azure / GCP, Kubernetes, and databases such as PostgreSQL, MySQL, and MongoDB is preferred but not mandatory
Strong understanding of infrastructure security, identity and access management, and modern cloud environments
Able to debug real production issues across infrastructure, networking, authentication, and access
Comfortable working directly with technical teams at enterprise customers
Able to translate complex technical issues clearly for both engineering teams and security leadership
Strong sense of ownership and comfortable driving problems through to resolution
Proactive, customer-oriented, and comfortable operating in a fast-moving startup environment
Excited by the opportunity to build a function from the ground up rather than inherit an established playbook

What success looks like

You'll become the trusted technical partner for Adaptive's customers, ensuring they successfully deploy and expand the platform across their environments.

Over time, you'll help turn what works with our customers today into a repeatable TAM motion — defining how we onboard customers, measure adoption, run technical reviews, manage escalations, identify expansion opportunities, and ultimately scale the function as Adaptive grows.

Technical Account Manager - Infrastructure Security