Summary

Position Summary

Senior Analyst Client Account Management (CAM)

If you would like to be in a role where you can leverage your strengths supporting Deloitte's flagship clients, this could be the role for you. The role provides you opportunities to get involved in a wide variety of activities in delivering best in class account management support to account leadership. As part of this team, you'll gain exposure to a variety of projects those challenge and enrich you, and to a lot of opportunities to collaborate with and learn from some of the most talented professionals, all

of which would help in your professional growth and skills development.

Work you'll do

As a Client Account Management (CAM) professional you will work with Deloitte's account leaders and other internal stakeholders to deliver the best of the firm, strengthen relationships and help expand our services footprint at our clients. Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the Account Excellence Model, a holistic framework for managing world-class accounts, which may include:

Client: facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership to build relationships, develop client materials, support pursuits
Strategic: manage account strategy and operating model development, support annual account planning processes
Leadership: plan and execute account leadership meetings, support leadership development
People: support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
Quality & Risk: manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, and support procurement relationships and contracting
Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting

Your Responsibilities

Core Responsibilities

Handle important initiatives on the account, to include but not limited to pipeline management, pursuit management, account strategy development, procurement tracking, internal account operations, account team communications, client relationship management, teaming partner management, and risk management, etc.
Work with account leadership team, including Lead Client Service Partner, Lead Business Partner(s), Client Relationship Executive, and US Client Account Manager in conceptualizing and implementing account strategies. Support account leadership in creating account overview decks; yearly refresh of account plans and strategies, and marketing and eminence distribution.
Collaborate with subject matter experts to own and drive execution of projects. Manage relationships with various stakeholders, manage multiple priorities, and resolve conflicts.
Share knowledge and lessons-learned across accounts to achieve efficient support and establish leading practices. Illustrative list of additional responsibilities
Work closely with account pursuit teams to provide best in class support for ongoing pursuits. Help in creation/management of project team collaboration sites; build proposal materials including assignment matrix, compliance matrix, calendar schedules, and proposal templates.
Create and manage opportunities in a CRM tool. Monitor, report and generate associated analytics of opportunities along with their status on a weekly basis; keep pipeline current and accurate.
Provide client insights, develop templates, streamline processes, standardize deliverables, and curate research deliverables by using internal and external research tools. Conduct Industry and company research to analyze and share the findings in a presentable format.
Collect and distribute Industry specific news on a regular basis. Demonstrate industry and account knowledge through work outputs and internal client interactions.
Gain in-depth knowledge about the services the account engagements provide
Prepare and manage leadership performance metrics; provide analysis of metrics against goals and across portfolio of leaders.
Track independence review process for new/existing business relationships.

The team

Client Account Management (CAM) professionals assist internal account leaders in strengthening relationships and expanding services to Deloitte's most important clients. U.S. and India based CAM professionals work in partnership and help generate strategic industry, cross-functional and account level insights to address client issues. In addition, the CAM professionals help drive internal account operations, such that the account leaders can win work and create more value for our clients

Required Qualification And Experience

3 to 6 years (Senior Analyst) of professional experience in account management, pre-sales support, consulting or business development field
MBA (full time)

Shift Timing: 2 PM to 11 PM

Required Skills

Strong account, client, and project management skills with proven experience in providing counsel to senior executives
Excellent verbal and written communication skills; ability to differentiate writing style based on audience. Executive presence with an ability to support communications and interactions with leadership
Highly proficient in Microsoft Office suite MS Excel and PowerPoint. Basic understanding of SharePoint and MS Teams
Strong working knowledge of pursuit management and secondary research
Conflict resolution, negotiation. Ability to manage up and build strong stakeholder relationship
Strong understanding of client service, marketing, sales/pre-sales in a professional services firm
Exceptional storyboarding skills. Ability to present information in a logical flow following the Minto Pyramid Principle
Attention to detail with good client service attitude

Desired Skills

Good understanding of doing business with U.S. Government and Public Sector industry and an understanding of the U.S. government contracting process
Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as strategic campaigns, client relationship strategies/call plans, core account operation processes and approaches, etc.
Knowledge of Salesforce CRM tool
Ability to perform data analysis in graphical, tabular formats and present findings in PPT in a logical flow

CBG_CAM

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 300198

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