Job Description

Position: Technical Executive

Reporting To: Technical Manager Identity & Access solutions

Location: Mumbai/Pune(West)

Position Summary

The position will be responsible for support in installations, and commissioning of the hotel locks & wireless access control system on site visit and remotely, ensuring timely resolution of customer service requests and thus, ensuring a great customer experience and satisfaction by providing best-in-class after sales service and software training. The incumbent is expected to ensure this by following standard procedures. The position is required to take ownership by displaying strong empathy to customers issues and complaints and ensure resolution within agreed timelines and up-to defined satisfaction standards.

Roles and Responsibilities

Responsible for Installation and commissioning of hotel locks & wireless access control solutions across the region assigned.
Responsible for maintaining data as per sites and following up for AMC proposal.
Responsible for training hotel staff on site visiting or remotely as per customer requirement via video conferencing.
Act as the first point of contact for cases of escalation in the region and record customer feedback in a timely manner.
Generate referral sale and/or recommend value added services to the existing customers in the region
Responsible for improving the overall service standards in the assigned territory by ensuring timely closure of service requests as per the defined service guidelines.

Skills Required

Strong customer focus and empathy to not only troubleshoot when needed but to ensure proactive mechanisms to deliver on customer delight.
Ability to collaborate cross-functionally to own customer problems as ONE ASSA ABLOY
Ability to clearly and effectively communicate with customers over telephone and email communication
Detail oriented and diligent in terms of follow-up / completion to ensure satisfaction of customers
Good communication both verbal and written
The candidate must know the regional language for better communication.
Ability to prioritize tasks based on customer and business requirement
Ability to travel extensively across the region.
Basic knowledge of computers is a must to provide support for remote location sites.

Educational Qualification and Experience:

Diploma/ITI qualified candidates in Electronics/ Electrical/Mechanical stream(Preferred) or Graduate in any stream with relevant experience may apply.

Experience of 3+ years with same industry (Wireless Access Control Lockset)/Hotel locks industry/consumer durables.

About ASSA ABLOY

Every day we help billions of people from all around the world feel safe, secure and experience a more open world. It's our 49,000 people in 70 different countries who make this happen, we are proud to be a dynamic and inclusive organization. We are the global leader in access solutions and our innovations enable safe, secure and convenient access to physical and digital places. We are looking for candidates from a diverse range of backgrounds. As a part of our people development strategy, we encourage both internal and external applicants! Apply today!

Lets create a safer and a more open world together!

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.

As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Technical Executive, Mumbai/Pune

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