About us:

The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals (like you) can compete, grow, and succeed, regardless of geography.

Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class , AOR and Global products, means it has never been easier to seize the global hiring opportunity.

We're backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let's build it together.

Role Summary

You are the operating backbone for Product Operationsrunning the governance, cadences, and reporting that keep requests and gaps moving from intake ? decision ? delivery ? closure, ensure the roadmap is credible and adopted, make OKRs measurable and on-track, and drive predictable execution of cross-functional product-led programs.

Core Responsibilities

Intake, Triage, and Closure Governance
Run triage/routing forums and ensure clear outcomes for product review requests (PRR)
Maintain PRR workflow hygiene
Drive closure rigor: rationale, comms, outcomes captured
Roadmap Governance & Communication
Establish change control and roadmap rituals
Prepare exec/stakeholder readouts: themes, milestones, confidence, risks, tradeoffs
Maintain a single source of truth for roadmap status and changes
Coordinate roadmap communications across GTM/Ops (what's coming, what changed, what's at risk)
OKR Operating System
Ensure every KR has: owner, metric definition, baseline, target, and data source
Run weekly pulses, monthly scorecards, quarterly planning/QBR readiness
Produce leadership-ready updates focused on outcomes, risks, and decisions needed
Cross-Functional Program Management (product-led initiatives)
Build program charters (problem, scope, outcomes, milestones, dependencies)
Run governance: RACI, decision log, risk log, comms plan
Drive dependency resolution across Product/Eng/Ops/GTM/Field teams
Ensure launch readiness (enablement, documentation, support preparedness)

Partnering with Technical Program Management

You: cross-functional alignment, governance forums, decision logs, OKR/roadmap reporting, exec comms
TPM: delivery planning, engineering sequencing, release coordination, technical risks
Shared: dependencies, risk management, escalation paths, release readiness

Success Metrics

Intake & decision system health

Speed: Time to decision; time to closure
Quality: Percentage of requests meeting intake standard; aging/backlog health
Reliability: Close ?90% of committed PRRs on or before the agreed due date.
Throughput: Maintain consistent closure volume while keeping the committed backlog under control.
Adoption: Reduced escalations/backchannel decision-making
Responsiveness: Time to accept or respond

Roadmap governance health

Roadmap accuracy and adoption (single source of truth)
Fewer surprise changes; changes documented with rationale + impact
Clear delivery confidence

OKR execution health

Percentage of KRs instrumented with reliable reporting
On-time monthly/quarterly reporting packages
Predictability: earlier risk detection, fewer red surprises

Program delivery & readiness

Milestone predictability and dependency resolution
Launch readiness quality (fewer post-launch escalations; clearer enablement)

Outcomes enabled

Improved customer experience signals
Clear tracking and progress on ICP readiness/parity gap programs (as applicable)

Operating Cadence

Weekly: triage + aging/blockers, program dependency check, OKR pulse
Monthly: roadmap health review + stakeholder update, scorecard + narrative, program steering
Quarterly: planning support, roadmap alignment, QBR readiness, retros/process improvements
Always: dashboards current, decision log accurate, stakeholders informed

Qualifications

Required

4+ years program management in SaaS/platform orgs with Product + Engineering
Experience running cross-functional governance (intake-to-delivery, decision forums, roadmap/OKR rhythms)
Strong written communication; can turn messy inputs into decision-ready docs
Proven ability to lead without authority and drive accountability
Experience working in Notion, Jira, Salesforce, Google Suite

Preferred

Close partnership with TPM/engineering delivery cadences
Experience in regulated/compliance-heavy domains (payroll/HR/EOR/COR)

What We Offer:

High-impact role with the chance to play a key role in a rapidly growing company.
Full autonomy in your role, with the flexibility to work in a hybrid environment.
Work with a passionate, energetic, and diverse team.
Competitive benefits, recognition programs, and career development opportunities.
Attractive ESOPs, giving you a stake in the company's success.
Comprehensive health insurance coverage for you and your family's well-being.
Generous holiday policy.
A company that genuinely invests in your professional success.

Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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