OVERALL OBJECTIVES:

As a senior member of the team, you will join a challenging and unique large-scale Transformation Program with high impact and visibility. Primary focus is the assessment, planning and implementation of new or improved IT Services as part of the project engineering team.

Senior Reliability Engineer (SRE) is primarily responsible for the engineering, configuration, installation, and maintenance of; Windows physical and virtual servers, Active Directory, Azure cloud and on-prem environments based on Hyper-V/VMWare, storage, backups, and disaster recovery planning. We rely on our engineers to empower our users with high availability, excellent performance levels and key service. Ideally, we are seeking an experienced engineer to deliver insights and guidance as we design, build, and operate a state-of-the-art multi-cloud greenfield infrastructure. Of most interest to us is someone who brings ideas and solutions, a lateral thinker, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world IT service.

Management Infrastructure and Identity services, Server Virtualization, Operating Systems, Multi-Cloud infrastructure

Primary Focus

Build, configure and operate Microsoft Windows Server Environment
Manage Active Directory
Entra ID
Hyper-VManage server and storage resources
Develop and implement agile and scalable infrastructure solutions, with advanced monitoring and alerting, while establishing best practice tools, frameworks, and processes
Assists with advanced troubleshooting (proficient in all levels and phases of systems support)
Identify, diagnose, and resolve connection, reliability, or performance issues
Contact vendor technical support for Priority 1 incidents and requests
Develop scripts (mainly Powershell) to deliver automation and innovation initiatives, ability to drive automation initiatives independent of automation tools.
Validate system upgrades and patches when required

Additional Focus Areas

Team members are expected to grow their expertise in other systems engineer areas to provide support for the entire IT infrastructure landscape through formal training, job shadowing, service transition and documentation
Evaluate, recommend, manage, and operate compute and storage resources on Cloud
Support of non-Windows operating systems

Core IT Infrastructure Technology / Operations Duties

Partner with other infrastructure Team Members to learn, develop and enhance the skills needed to support software-based infrastructure
Ensure that IT Services are delivered effectively to business customers. This includes the execution of SOPs (Standard Operating Procedures), management of IT Incidents/Problems and IT Changes as per well-defined ITIL processes, as implemented in the ITSM system.
Contribute to the reference documents to establish consistency and shared knowledge of Operations best practices and delivery methods.
Deliver quality documentation allowing smooth day-to-day operations
Identify opportunities to innovate, extend and enhance service delivery wherever possible
Participate in disaster recovery plans and practicing recovery operations
Consult with senior peers to learn through experience
Partner with key vendors to maintain an understanding of modern technology and leading practices
Cooperate closely with other Zone / Regional / Group IT Infra resources
Provide after-hours on-call support (rotation) and participate with solution implementation (upgrades, new releases, ) and deployment activities after hours as needed

Additional / Certifications

Microsoft Certifications like Former MCSE, MCST are required
Certifications in any of the following or similar technologies are a plus: Azure, VMWare
ITIL Foundation certification is a plus

Work Experience

Minimum 7-10 years of experience on Windows 2016-2019 Server environments, Microsoft Active Directory
Minimum 2-4 years of experience in managing public cloud-based resources in Microsoft Azure
Experience on Hyper-V/VMware virtualization environments
Experience or knowledge on Bare Metal Servers (ILO, IDRAC, Firmware management)
Experience or knowledge on Storage Concepts
Experience with or knowledge on backup tools like CommVault

Competencies & Skills:

Technical Skills

Experience in IT Infrastructure and Operations administration, engineering, architecture (enterprise scale), including demonstrated working experience with:
Windows OS system administration
Microsoft Active Directory
Entra ID Administration
Microsoft PKI Services
Virtualization technologies like Hyper-V/VMware
Infrastructure Services (DNS, DHCP, NPS, etc.)
Automation and self-service solutions
Scripting languages such as PowerShell, Bash, etc
A solid understanding of Windows Systems Administration, Active Directory virtual machines, and networking fundamentals.
Knowledge on Azure fundamentals (IAM, network, security, etc.), plus working experience with (provisioning of / migration to / support of) Azure Server & Storage resources
Hands-on experience creating resource groups, virtual networks, load balancer, virtual machine, attaching storage disks, amongst other Cloud operations
Experience supporting IaaS, PaaS, and SaaS based solutions
Experience with or knowledge of backup & disaster recovery preparedness, monitoring, testing, and activation.
Experience in monitoring, alerting and analytics, proactive maintenance, root cause analysis, and troubleshooting. Working experience in observability tools
Exposure with IaC: Terraform, Ansible, etc. is a plus
Understanding of Docker, Kubernetes and Jenkins, etc.

Other / Soft skills

Passion for technology and staying current with emerging security trends
Accustomed to working in a fast-paced environment with a career track-record of engineering, developing, deploying, and maintaining business critical systems
Able to troubleshoot complex problems, and translate technical issues into understandable business language for end users
Compliance with standards for quality, performance, or productivity
Able to prioritize, drive results and provide clear and documented status updates/metrics to management.
Translate business requirements into scalable infrastructure designs, cost models, and forecasts.
Excellent writing and communication skills (fluent spoken and written English); excellent interpersonal skills and able to interact and work efficiently with people at all levels in an organization (internal employees, contractors, managers, third parties, etc.).
Apply curiosity and technological intellect to analyze emerging concepts and make necessary recommendations to achieve transformational results in Deployments, Application & Infrastructure Support, and Automation Setup and Implementation.
Knowledge of laboratory (regulated/controlled environment) operations and processes is a plus
Familiarity with relevant regulatory requirements (GxP, HIPAA, GDPR, ) is a plus

Qualifications

Bachelor's degree in computer science / comparable fields or equivalent working experience.

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