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Skills:
ticketing systems , Service Desk, Speaking Skills, Troubleshooting, IT Service Desk logging, escalation protocols, Customer escalation
Skills:
Windows 10, Dns, Microsoft 365, Microsoft Intune, DHCP, Servicenow, Azure Ad, endpoint security tools, Windows 11, Freshservice, Active Directory, ITSM tools, backup and restore operations, Azure Entra ID, file print services, AV, TCP IP connectivity troubleshooting, Autopilot, EDR, Jira Service Management
