ServiceNow IT Service Management (ITSM), Itil Framework, Problem Management, Incident Management, Change management, Release management, Service request fulfilment, Root Cause Analysis, Generative AI, Prompt engineering, AI evaluation frameworks, Responsible AI use, Process and technical documentation, Scalable solutions, Agentic AI

Pytest, Sql, Nosql, React, Database Modeling, FastAPI, Python, AWS Bedrock, event-driven patterns, Claude Code, Copilot, REST API design, async, LLM APIs, Pydantic