NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. We like to be in the middle of the action. That's why you can find us at work in over 90 countries, covering more than 90% of the world's population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description

We are seeking an experienced professional to take ownership of end-to-end process understanding, analysis, and improvement across our operational ecosystem. This role demands a strategic thinker with the ability to deep-dive into complex processes, identify gaps, and recommend effective solutions that drive efficiency, standardization, and long-term sustainability. As the E2E Process improvement owner, you will act as the key liaison between operations, technology partners and transformation teams—ensuring operational excellence, alignment with business objectives, and measurable improvement outcomes.

Key Responsibilities

Lead comprehensive process reviews to map, analyze, and optimize the E2E operational workflow
Identify bottlenecks, redundancies, and risks, recommending improvements backed by data-driven insights
Collaborate with cross-functional teams to design and implement process enhancements that improve quality, efficiency, and cost-effectiveness
Ensure alignment of processes with SLAs, KPIs, and compliance standards
Drive standardization and harmonization of processes across teams
Lead or support automation initiatives to increase operational scalability and reduce manual effort
Establish continuous improvement frameworks (Lean, Six Sigma, Kaizen) and track impact on delivery performance
Serve as an escalation point for process-related issues, conducting root cause analysis and implementing corrective measures
Monitor, analyze, and report on process performance metrics and improvement outcomes to senior stakeholders
Conduct periodic process health checks to ensure sustainability of implemented changes

Qualifications

8+ years of experience in operations, service delivery, or process improvement roles within a data, analytics, or service-driven organization
Strong process mapping and analysis skills; familiarity with process improvement tools and methodologies (Lean Six Sigma preferred)
Proven track record of leading E2E process optimization initiatives with measurable results
Exceptional stakeholder management skills in a matrix environment
Excellent problem-solving, analytical, and decision-making abilities
Proficient in project management tools (MS Project, Smartsheet, Excel) and data visualization/reporting tools
Strong communication skills
Experience in automation, digitization, or transformation projects is an advantage

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Senior Manager - E2E Process Improvement