Role Overview

We are seeking a highly driven and strategic AVP Capability Development to design, lead, and execute EXL's enterprise-wide capability development agenda. This role will build an integrated talent and capability framework at the intersection of operations, analytics, data, and AI to embed next-gen workflows, advance technology specialization, accelerate solutioning, and strengthen leadership effectiveness across the enterprise.

The position requires a thought leader who can bridge strategy and executionconceptualizing, designing, and operationalizing scalable interventions that drive measurable business impact, innovation, and delivery excellence.

Key Responsibilities

1. Enterprise Capability Strategy & Leadership

Design and own the enterprise capability development strategy aligned with EXL's data, AI, analytics, and digital-led transformation priorities.
Partner closely with Business Leaders, Domain Experts, and CXOs to identify critical talent shifts and future capability needs.
Build a scalable, future-ready capability framework integrating operations, analytics, data, AI, and advanced technology skills.
Position EXL as a capability-led transformation partner for clients through domain, digital, and innovation-driven talent strategies.

2. Data, AI & Advanced Tech Enablement

Drive talent specialization journeys in AI, analytics, and partner ecosystems to fast-track solutioning and delivery excellence.
Create integrated capability pathways that embed data-driven and AI-led workflows across operations and client engagements.
Build partnerships with external technology providers, academia, and start-ups to continuously evolve EXL's advanced tech stack.
Institutionalize best practices, playbooks, accelerators, and frameworks for AI-first and analytics-enabled solutioning.

3. Innovation & Solutioning Excellence

Lead enterprise-wide innovation programs to identify, incubate, and scale breakthrough ideas into market-ready solutions.
Enable integrated solutioning capabilities by equipping growth leaders and client-facing teams to stitch together multi-SGU offerings.
Partner with pursuit and solutioning leaders to sharpen CXO-level narratives, align with client priorities, and position EXL as an innovation-led partner.
Build communities of practice to foster collaboration, exchange ideas, and replicate success across business lines.

4. Leadership & Talent Development

Enable frontline managers to excel in people leadership, client management, and operational excellence.
Design immersive, experiential learning interventions for leaders at multiple levels, focused on strategy execution, integrated solutioning, and innovation.
Create structured pathways for growth leaders to strengthen CXO engagement skills, consultative ability, and analytics-driven solution fluency.
Leverage internal leaders, industry experts, and client perspectives to embed applied, experiential learning across teams.

5. Insights, Metrics & Business Impact

Establish a measurement framework to track capability ROI, solution adoption, innovation outcomes, and leadership effectiveness.
Leverage data-driven insights and dashboards to monitor capability maturity, talent readiness, and business impact.
Continuously refine strategies based on performance data, client feedback, and market shifts.

Key Requirements

Education

MBA or equivalent degree in Business, Strategy, Organizational Development, or a related field preferred.

Experience

1215 years of experience in capability development, digital/AI transformation, or consulting in global enterprises.
Proven track record of designing and scaling enterprise capability programs across multiple functions.
Experience driving data/AI adoption, analytics integration, innovation frameworks, and leadership enablement initiatives.
Exposure to advanced technology partnerships and integrated, multi-disciplinary solutioning.

Skills & Competencies

Strategic thought leadership with deep understanding of data, analytics, AI, and digital-led business models.
Expertise in program design, facilitation, and embedding capability into the flow of work.
Strong stakeholder management and ability to partner with CXO-level leaders globally.
Exceptional storytelling and change leadership skills.
Ability to independently drive large-scale transformation programs and deliver measurable business outcomes.

Success Metrics

Integrated adoption of analytics, data, and AI-led capabilities across operations and client delivery workflows.
Increased solutioning strength and win rates through multi-SGU, integrated capabilities.
Enhanced leadership and manager effectiveness in driving operational and digital excellence.
Accelerated innovation-to-scale cycle with more client-ready solutions launched.
Demonstrable business impact through capability-driven growth and delivery excellence.

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