Company Profile

Nextgen is a UK based company that provides services for mobile operators world-wide. We are a growing company with about 190+ employees and offices in Europe, Asia, India, Cairo and the US. Our core competency is the provision of services around the commercial aspects of mobile roaming, data and financial clearing. Our services are based on proprietary software and operated centrally. The software is based on Web and Oracle technology and its main purpose consists in processing and distribution of roaming data, settlement of charges between the operators and providing business intelligence applications to our customers.

Role Purpose & Context

Senior System Analyst is operations support system (OSS) specialist often work under Operations Manager and perform any duties that are needed for smooth business operations. Some of these tasks may involve delegating or communicating information to other parties.Senior system Analyst often acts as trainer for new starters and ensure that that take ownerships of role that they are currently in. Any operational problem that may arise must be informed to inline manager.

Key Responsibilities

Resolve operational problems within the defined schedules and service level agreements
Analyse root causes of operational malfunctions and provide resolutions
Handle escalated issues and follow-up on outstanding issues promptly
Develop preventive measures and document issue resolution procedures
Manage job calendars and flows to ensure timely completion
Recommend process improvements to improve operational efficiency and cost-effectiveness
Monitor system operations and troubleshoot problems
Manage application tool and monitor repair activities
Maintain daily logs of operational issues and maintenance activities
Contribute to business meetings and report on issue status
Develop support plan to prioritize and resolve multiple issues
Address customer issues promptly and accurately
Quality control on created and loaded IOTs
Creation of IOT load files for the validation of
Standard IOT
Discount IOT
EU regulated IOTs
Implementation of IOT
Monitoring of end dates on Discounted IOTs
Mediation rejections handling for TAPOUT creation Customers
TAP halted files. (including Inspection Mode)
TAPOUT Rerating
Dataclearing support (All DCH level 1 issues)
UAT Testing
System Monitoring
RAPIN Handling
RAP CDR correction/Recycling
AA14/OpData Handling
Ensure DCH configurations are up to date:
Industry Configuration
Local/TAP currency set
MCCMNC
IAC and CC/NDC
Tax configuration
BID Management including emergency BID announcement as per TD38
CDR handling to modify or filter as per requirement
Agreement setup as per CLL (Voice/SMS, data, CAMEL)
OIR handling and loading into the DCH on migration date
Agreement management for NRTRDE partners of our customers
Halted NRT files
New Customer implementation
NRTRDE Monitoring
NRTRDE ACR check
Wholesale rerating set up
New account creation/access rights/password reset
MVNO configuration
User application access review
Process documentation

Benefits

Health Insurance
Provident Fund, Gratuity
5 days working (Monday-Friday)
Employee Engagement activities in a Quarter